Prada Client Advisor

Oslo • Norway

Wednesday, March 5, 2025

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. The group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, Prada Group is a global leader in luxury fashion, employing individuals from more than 100 nationalities. The company values the talent and passion of its employees, fostering an environment that encourages professional growth and creativity.

1. Provide an extraordinary and memorable luxury customer experience, prioritizing client needs and expectations.
2. Act as a Brand Ambassador, conveying and promoting Prada's philosophy and values.
3. Achieve individual and team sales targets, ensuring exceptional service both in-store and online.
4. Exceed KPI goals, maintaining high standards of sales and customer service.
5. Demonstrate comprehensive knowledge of Prada's products, history, culture, and DNA.
6. Capture and manage customer data in the CRM to maintain and develop client relationships.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage with customers effectively.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize digital tools to provide a complete luxury experience.
12. Conduct customer appointments in person or virtually.
13. Collaborate with Back of House to maintain organized store operations and stock room.
14. Comply with company procedures on operations, security, cash activity, inventory, and logistics.
15. Foster a positive working environment, embracing diversity and inclusion values.

1. Experience in a similar role within the luxury fashion industry.
2. Fluency in English and Norwegian.

1. Passion for human relations and sales.
2. Strong problem-solving abilities and curiosity about luxury fashion, art, and design.
3. Ability to build long-lasting client relationships.
4. Capability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. In-depth knowledge of the managed product category.

Prior experience in a similar role within the luxury fashion sector is required.

The role offers a dynamic and international working environment with opportunities for professional growth and development.

Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values diversity and inclusion, creating a positive and collaborative workplace culture.