Prada Client Advisor

London • UK

Tuesday, March 3, 2026

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates across more than 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and innovation.

1. Create a welcoming environment, placing the customer at the center and striving to meet their every need, providing exceptional service in line with the 'client journey ceremony'.
2. Exceed individual sales targets and maximize sales performance, contributing to the store's overall success.
3. Surpass KPI goals, ensuring the highest quality of sales and customer service.
4. Demonstrate comprehensive knowledge of products as well as Prada's history, culture, and DNA.
5. Capture customer data into the company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to discuss with customers and provide advice.
8. Resolve client complaints, liaising with the line manager and client service team when necessary.
9. Operate with the highest level of care and respect for the products.
10. Utilize company digital tools to offer a complete and integrated luxury experience.
11. Conduct customer appointments in person or virtually.
12. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
13. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
14. Foster open and constructive communication with colleagues, ensuring a consistent exceptional experience and contributing to a positive working environment.

1. Similar experience within a luxury or premium brand
2. Understanding of luxury customer service
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Fluency in English

1. Luxury customer service expertise
2. Client relationship management
3. Team collaboration
4. Effective communication
5. Interpersonal skills
6. Fluency in English

Previous experience in a luxury or premium brand environment is required, with a focus on customer service and client relationship management.

Prada Group offers a creative and international work environment, promoting professional growth and valuing the talent and passion of its people. The company ensures equal opportunities for all candidates and fosters an inclusive work environment.

Prada Group is renowned for its commitment to creativity and excellence, fostering a diverse and inclusive workplace. The company values the talent and passion of its employees, promoting professional growth and ensuring equal opportunities for all.