Prada Client Advisor

London • UK

Tuesday, March 3, 2026

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation in the fashion industry. As a global leader, the Group encompasses renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, operating across more than 45 countries. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.

1. Ensure an extraordinary luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Serve as a Brand Ambassador, conveying and promoting the brand philosophy and values.
3. Achieve individual and team sales targets, acting proactively to ensure optimal service in-store and online.
4. Exceed KPI goals, ensuring superior sales and customer service quality.
5. Demonstrate comprehensive knowledge of products, Prada history, culture, and brand DNA.
6. Capture and maintain customer data in the company CRM for personalized engagement and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage customers effectively.
9. Resolve client complaints in collaboration with the line manager and client service team.
10. Operate with utmost care and respect for the products.
11. Utilize company digital tools to offer a complete luxury experience.
12. Host and conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and stock room organization.
14. Comply with company procedures on operations, security, cash activity, inventory, and logistics.
15. Foster open communication and teamwork, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand.
2. Understanding of luxury customer service.
3. Proven ability to build long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

Working at Prada Group offers a creative and international environment, fostering professional growth and valuing talent and passion. The company promotes an inclusive work environment with equal opportunities for all.

Prada Group values creativity, curiosity, and excellence, fostering a diverse and inclusive workplace. The company is committed to providing equal opportunities and building a fair and respectful environment for all employees.