Prada Client Advisor

London • UK

Tuesday, January 6, 2026

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, Prada operates across more than 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and innovation in every facet of its operations.

1. Ensure an extraordinary luxury customer experience by placing the client at the forefront, understanding their needs and expectations, and fostering meaningful relationships.
2. Serve as a Brand Ambassador, conveying and promoting Prada's philosophy and values to clients.
3. Achieve individual and team sales targets, acting proactively to ensure optimal service both in-store and through e-commerce channels.
4. Exceed KPI goals by ensuring high-quality sales and customer service.
5. Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
6. Capture and maintain customer data in the company CRM to offer personalized service and develop future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage customers and provide informed advice.
9. Resolve client complaints in collaboration with line managers and the Client Service team.
10. Operate with the utmost care and respect for products.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team to maintain an organized stock room and participate in daily store operations.
14. Comply with company procedures on operational guidelines, security, cash activity, inventory, logistics, and reporting activities.
15. Foster open and constructive communication with colleagues to ensure a consistent, exceptional experience and contribute to a positive working environment.

1. Previous experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Experience in building long-lasting client relationships.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Candidates must possess similar experience within a luxury or premium brand, with a strong understanding of luxury customer service and relationship building.

Prada Group offers a creative and international work environment, fostering professional growth through a commitment to excellence and the value placed on talent and passion. The company promotes an inclusive work environment, ensuring equal opportunities for all candidates and valuing diversity.

Prada Group is dedicated to creating a creative and international environment where curiosity and the quest for excellence drive success. The company values talent and passion, leading to professional growth. Prada is committed to diversity and inclusion, ensuring a fair and respectful workplace for all employees.