Prada Client Advisor

London • UK

Tuesday, December 2, 2025

Prada Group, a paragon of luxury and innovation, was established in 1913 in Italy. As a global leader in the luxury sector, the Group operates in over 45 countries under the renowned brands PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and innovation in the luxury fashion industry.

1. Provide an exceptional and memorable luxury customer experience, prioritizing the client's needs and expectations.
2. Act as a Brand Ambassador, conveying and promoting the Brand philosophy and values to clients.
3. Achieve individual and team sales targets, proactively ensuring superior service across both in-store and e-commerce channels.
4. Exceed KPI goals, maintaining the highest standards of sales and customer service.
5. Demonstrate comprehensive knowledge of products, as well as Prada's history, culture, and DNA.
6. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage in informed discussions with customers.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team to ensure organized store operations and stock management.
14. Comply with company procedures on operational guidelines, security, cash activity, inventory, and reporting.
15. Foster open communication and teamwork, contributing to a positive and inclusive work environment.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Experience in building long-lasting client relationships
3. Ability to work both independently and as part of a team
4. Excellent communication and interpersonal skills
5. Fluency in English

Previous experience in a similar role within a luxury or premium brand is required.

Prada Group offers a creative and international work environment, fostering professional growth and valuing talent and passion. The company promotes inclusivity and diversity, ensuring equal opportunities for all candidates.

Prada Group is dedicated to creating an inclusive work environment that values diversity and promotes equal opportunities. The company is committed to fostering a respectful workplace where all employees can thrive, driven by curiosity and a pursuit of excellence.