Prada Client Advisor

London • UK

Tuesday, February 25, 2025

Founded in 1913 in Italy, the Prada Group stands as a paragon of luxury and innovation in the fashion industry. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from over 100 nationalities. The Group's recent ventures include the acquisition of Pasticceria Marchesi 1824, marking its foray into the food sector, while maintaining a strong presence in the art world through dynamic contemporary art projects. As an employer, Prada offers a creative and international environment that values talent and passion, fostering professional growth.

1. Welcome and serve customers, ensuring an exceptional in-store experience.
2. Maintain and develop client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales and achieve targets.
4. Stay informed about interior design trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, involving the line manager when necessary.
7. Ensure high standards of shop floor and visual display, adhering to operational guidelines.
8. Contribute to security measures to prevent product theft.

1. Experience in a similar role within the luxury sector.
2. Fluent in spoken English; additional languages are advantageous.

1. Strong passion for human relations and sales.
2. Problem-solving abilities with curiosity about luxury fashion, art, and design.
3. Proven ability to build long-lasting client relationships.
4. Capability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Deep knowledge of the managed product category.

Previous experience in a similar role within the luxury sector is required.

Employees benefit from working in a creative and international environment that encourages professional growth and values individual talent and passion.

Prada fosters a workplace culture that is both creative and international, driven by a commitment to excellence and innovation. The company values the talent and passion of its employees, encouraging professional growth and a collaborative environment.