Prada Client Advisor

Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Prada operates alongside distinguished brands such as Miu Miu, Versace, and Church's, offering a diverse and dynamic work environment. With a presence in over 45 countries, Prada Group values the multicultural diversity of its workforce, fostering an inclusive and creative atmosphere.

1. Ensure an extraordinary and memorable luxury customer experience, placing the client above all.
2. Achieve individual and team sales targets, acting as a proactive player in ensuring the best service.
3. Exceed KPI goals, ensuring the highest quality of sales and customer service.
4. Demonstrate extensive knowledge of products, Prada history, culture, and DNA.
5. Capture customer data into the company CRM to maintain and develop client relationships.
6. Embrace and promote the Omni Channel mindset.
7. Stay informed on fashion trends and competitors to advise customers effectively.
8. Resolve client complaints in collaboration with line manager and Client Service team.
9. Operate with care and respect for products, utilizing digital tools for an integrated luxury experience.
10. Conduct customer appointments in person or virtually, leveraging technology.
11. Collaborate with Back of House, participating in daily operations and maintaining organized stock.
12. Comply with company procedures on operational guidelines, security, cash activity, and inventory.
13. Foster open communication and teamwork, contributing to a positive and inclusive work environment.

1. Experience in building long-lasting client relationships.
2. Ability to work both independently and as part of a team.

1. Passion for human relations and sales
2. Problem-solving skills
3. Curiosity and interest in luxury fashion, art, and design
4. Excellent communication and interpersonal skills
5. Knowledge of the managed product category

Experience in luxury retail or a similar client-facing role is preferred.

Prada Group offers a creative and international work environment, driven by curiosity and a quest for excellence. The company values talent and passion, promoting professional growth and inclusivity, ensuring equal opportunities for all employees.