Prada Client Advisor
Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Prada operates alongside distinguished brands such as Miu Miu, Versace, and Church's, offering a diverse and dynamic work environment. With a presence in over 45 countries, Prada Group values the multicultural diversity of its workforce, fostering an inclusive and creative atmosphere.
- Ensure an extraordinary and memorable luxury customer experience, placing the client above all.
- Achieve individual and team sales targets, acting as a proactive player in ensuring the best service.
- Exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate extensive knowledge of products, Prada history, culture, and DNA.
- Capture customer data into the company CRM to maintain and develop client relationships.
- Embrace and promote the Omni Channel mindset.
- Stay informed on fashion trends and competitors to advise customers effectively.
- Resolve client complaints in collaboration with line manager and Client Service team.
- Operate with care and respect for products, utilizing digital tools for an integrated luxury experience.
- Conduct customer appointments in person or virtually, leveraging technology.
- Collaborate with Back of House, participating in daily operations and maintaining organized stock.
- Comply with company procedures on operational guidelines, security, cash activity, and inventory.
- Foster open communication and teamwork, contributing to a positive and inclusive work environment.
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Passion for human relations and sales
- Problem-solving skills
- Curiosity and interest in luxury fashion, art, and design
- Excellent communication and interpersonal skills
- Knowledge of the managed product category
Experience in luxury retail or a similar client-facing role is preferred.
This position is listed in Kuala Lumpur, in Malaysia. Prada is actively recruiting for this and 111 other positions in Malaysia.
Prada Group offers a creative and international work environment, driven by curiosity and a quest for excellence. The company values talent and passion, promoting professional growth and inclusivity, ensuring equal opportunities for all employees.
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