Prada Client Advisor

Dubai • UAE

Monday, March 24, 2025

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovation. The group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries and employing individuals from more than 100 nationalities, Prada Group offers a dynamic and international work environment. As part of a conglomerate that values creativity and excellence, employees are encouraged to grow professionally through their talent and passion.

1. Create a welcoming environment for customers, providing exceptional service in accordance with the 'client journey ceremony'.
2. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
3. Promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent and exceptional customer experience, embracing diversity and inclusion.
5. Provide an excellent in-store experience at all times.
6. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Effectively address customer complaints, liaising with the line manager when necessary.
10. Maintain high standards for shop floor and visual displays, adhering to company operational guidelines and stock procedures.
11. Contribute to security measures and prevent product thefts.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and problem-solving skills
7. Passion and knowledge of the product category managed

Experience in luxury retail or a similar customer-facing role is preferred.

The role offers a dynamic and international work environment with opportunities for professional growth.

Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence are highly valued. The company places significant importance on the talent and passion of its employees, promoting a culture of diversity, inclusion, and professional growth.