Prada Client Advisor
Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation, encompassing iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, Prada Group prides itself on a diverse workforce representing more than 100 nationalities, fostering a creative and international work environment.
- Act as a brand ambassador, conveying and promoting the brand philosophy and values to clients.
- Maximize individual and team sales by providing an extraordinary luxury customer experience.
- Capture and manage customer data in the company CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Provide an excellent in-store experience, welcoming and serving customers at all times.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed on fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with management when necessary.
- Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
- Contribute to store security and prevent product thefts.
- Passion for selling and retail environments
- Interest in luxury fashion, art, and design
- Experience in building long-lasting client relationships
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
- Ambition, resilience, and self-motivation
- Result-driven and problem-solving abilities
- Knowledge of the managed product category
Experience in luxury retail sales and customer relationship management is required.
The role offers an opportunity to work in a dynamic and international environment, fostering professional growth and development.
Prada Group values creativity, curiosity, and the pursuit of excellence, creating an inclusive and diverse workplace where employees are encouraged to grow professionally and personally.


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