Pomellato Store Manager

DoDo is a Milan‑born jewellery brand celebrated for narrative‑driven charms and accessible luxury. Part of the Kering group, DoDo is recognized for its emphasis on craft, playful storytelling and responsible sourcing within the luxury jewellery sector.

1. Lead the boutique’s commercial performance by defining and achieving sales targets, KPIs and store budgets.
2. Analyze sales data, footfall, conversion and other performance indicators to identify opportunities and implement corrective actions.
3. Implement corporate commercial strategies locally and translate brand objectives into an executable boutique business plan.
4. Develop and maintain high‑value client relationships through structured clientelling and effective use of CRM tools; oversee boutique events and client activations.
5. Provide inspirational people leadership: recruit, coach, appraise and develop the sales team to ensure product mastery and best‑in‑class selling ceremonies.
6. Oversee daily boutique operations, back‑of‑house processes, cash reconciliation and compliance with operational standards.
7. Optimize resources, processes and workflows in close collaboration with HQ to ensure operational excellence and efficient communication.

1. Minimum five years’ experience in luxury retail management, preferably within jewellery or luxury accessories.
2. Strong commercial acumen with a proven, data‑driven approach to managing boutique performance and KPIs.
3. Demonstrable experience managing and developing teams through coaching and performance management.
4. Excellent clientelling skills with a track record of using CRM systems to grow long‑term client relationships.
5. Fluency in German and English, both spoken and written.
6. High level of organization, adaptability and attention to operational detail.

1. Sales data analysis
2. Conversion rate analysis
3. CRM tools
4. Clientelling
5. Event planning and client activations
6. Coaching & performance management
7. Cash reconciliation
8. Boutique operations management
9. Workforce planning
10. Reporting

At least 5 years in luxury retail management with responsibility for P&L, sales targets and team leadership; experience in jewellery or luxury accessories strongly preferred.

High school diploma required; bachelor’s degree in Business, Retail Management, Luxury Management or a related discipline preferred.

The brand fosters a creative, client‑centred environment that values craftsmanship, storytelling and inclusivity. As part of a luxury group, it emphasizes professional development, collaborative working relationships and a commitment to responsible sourcing and sustainability.