Pomellato CRM Analyst

Milan • Italy

Thursday, January 9, 2025

Pomellato, a distinguished name in the realm of luxury Italian fashion jewelry, was founded in Milan in 1967. Renowned for its avant-garde design and exceptional craftsmanship, Pomellato has carved a niche in the international market by merging timeless elegance with contemporary flair. As part of a larger conglomerate, Pomellato continues to innovate within the jewelry sector, offering prêt-à-porter pieces that embody the spirit of modernity and sophistication. The brand's creations are celebrated for their vibrant gemstones and pioneering techniques, appealing to a clientele that values creativity and individuality.

1. Analyze and monitor clienteling KPIs, updating the retail team and boutiques, and propose targeted customer initiatives as needed.
2. Maintain and enhance analytical tools, including the cross CRM/Merchandising dashboard.
3. Generate client lists via BI tools to support specific clienteling outreach activities and share them with boutiques.
4. Conduct cross-analysis between CRM and merchandising to align boutique stock levels with clientele needs.
5. Produce customer and product analysis to define strategies aimed at driving retail business growth.
6. Create and deliver engaging PowerPoint presentations with CRM insights and operational recommendations for boutiques.
7. Act as the point of contact for boutiques on topics related to the clienteling app via Salesforce.
8. Consolidate and track monthly budgets, integrating boutique-specific files into a unified tracker for the EMEA region.

1. Proficiency in Excel and PowerPoint.
2. Fluency in English (written and spoken).
3. Knowledge of BI tools and Salesforce/Salesforce Marketing Cloud is a plus.
4. Strong analytical and organizational skills with attention to detail.
5. Team player with excellent communication skills and a proactive approach.

1. Data analysis and interpretation
2. Proficiency in CRM systems
3. Advanced Excel and PowerPoint skills
4. Strong communication and presentation skills
5. Organizational and multitasking abilities

Experience in CRM analysis or a related field, preferably within the luxury retail sector.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Pomellato fosters an innovative and inclusive workplace culture that values creativity, collaboration, and the pursuit of excellence. Employees are encouraged to express their individuality and contribute to the brand's legacy of innovation and style. The company supports professional growth and offers opportunities for career advancement within the luxury fashion industry.