Pomellato CRM Analyst

Pomellato is a global luxury Italian fine jeweler known for its unconventional and colorful designs. Established in Milan in 1967, the brand is recognized for its unique blend of impeccable craftsmanship and contemporary spirit. Pomellato introduced the prêt-à-porter concept to the world of jewelry, combining classic tradition with modern twists. The brand's creations are crafted by expert goldsmiths, featuring innovative stone cutting and setting techniques that define its iconic style. Pomellato operates over 60 flagship boutiques and corners worldwide.

1. Analyze and monitor clienteling KPIs and propose targeted customer initiatives.
2. Maintain and enhance analytical tools, including the CRM/Merchandising dashboard.
3. Generate client lists via BI tools for clienteling outreach activities.
4. Conduct cross-analysis between CRM and merchandising to align stock levels with clientele needs.
5. Produce customer and product analysis to define strategies for retail business growth.
6. Create and deliver PowerPoint presentations with CRM insights and recommendations.
7. Act as the point of contact for boutiques on clienteling app topics via Salesforce.
8. Consolidate and track monthly budgets for the EMEA region.

1. Fluent in English (written and spoken).
2. Knowledge of BI tools and Salesforce/Salesforce Marketing Cloud is a plus.

1. Proficient in Excel and PowerPoint.
2. Strong analytical and organizational skills with attention to detail.
3. Excellent communication skills and a proactive approach.
4. Team player.

Experience in a similar analytical role, preferably within the retail or luxury industry.

Based in Milan, Pomellato offers a dynamic and creative work environment that values self-confidence, creativity, and a proactive approach.