Pomellato Concession Manager

Pomellato, a distinguished name in the luxury jewelry sector, is renowned for its innovative design and impeccable craftsmanship. Established in Milan in 1967, Pomellato has pioneered the prêt-à-porter concept in fine jewelry, merging traditional techniques with contemporary aesthetics. As part of a global luxury conglomerate, Pomellato offers a dynamic and inspiring work environment, fostering creativity and excellence across its 60 flagship boutiques and concessions worldwide.

1. Manage the boutique to achieve sales objectives and KPIs, spending significant time on the shop floor with the sales team and clients.
2. Develop and implement action plans based on mystery shopping results.
3. Continuously coach sales teams on exceptional service, selling skills, and customer engagement.
4. Address and resolve client concerns, ensuring client satisfaction.
5. Uphold ethical behavior and integrity within the store team.
6. Ensure participation in training programs to enhance team knowledge on collections, selling techniques, and brand stories.
7. Collaborate with sales trainers to implement training plans and follow-ups.
8. Proactively recruit new customers and organize events to generate business opportunities.
9. Cultivate and maintain client relationships both in-store and externally.
10. Implement client database activities in line with marketing guidelines.
11. Oversee the maintenance, appearance, and safety of the concession, addressing maintenance issues as needed.
12. Ensure optimal product assortment and visual merchandising, monitoring stock and adhering to display guidelines.
13. Maintain high grooming standards for the sales team.
14. Efficiently manage store stock in accordance with KPIs.
15. Supervise after-sales service activities and requests.
16. Possess strong market knowledge, including competition, events, products, and pricing.
17. Maintain knowledge of brand locations, events, and marketing activities within the local environment.

1. Extensive experience in a similar role within a customer service-focused luxury environment.
2. Proficiency in English; additional languages are a plus.

1. Exceptional communication and interpersonal skills.
2. Strong negotiation and customer orientation.
3. Integrity and an entrepreneurial mindset.
4. Positive, enthusiastic attitude with proven leadership abilities.
5. Ability to network and build strong relationships with Harrods management and key stakeholders.

Candidates must have substantial experience in a similar position within a luxury retail environment, demonstrating a genuine passion for luxury and customer service.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a global luxury brand.

Pomellato fosters a culture of creativity, innovation, and excellence, encouraging employees to bring their unique perspectives and skills to the table. The brand values integrity, collaboration, and a commitment to delivering exceptional customer experiences.