Pomellato Client Advisor

DoDo is a playful, story-driven jewellery maison originating from Milan and operating within the Pomellato family under the Kering Group. The brand is recognised for accessible-luxury collections, a strong focus on responsible sourcing, and a retail culture that emphasises creativity, storytelling and personalised client relationships.

1. Act as a dedicated brand ambassador, conveying DoDo’s values and product narratives at every client interaction.
2. Develop and maintain deep product knowledge to deliver compelling storytelling and tailored styling advice.
3. Deliver exceptional clientelling through the use of CRM and clientelling tools, nurturing long-term customer relationships and loyalty.
4. Achieve individual and team sales targets by working toward KPIs and using business applications to track performance.
5. Maintain boutique standards: merchandising, stock care, housekeeping and an organised front- and back-of-house.
6. Welcome and advise customers to ensure a seamless, high-touch luxury retail experience.
7. Keep abreast of market and fashion trends and competitor activity to inform sales approach and merchandising.
8. Adhere to company grooming and behavioural standards and contribute to a positive team atmosphere.

1. Passion for the DoDo brand and an affinity for contemporary jewellery.
2. Commercial mindset with curiosity, empathy and agility in customer interactions.
3. Excellent interpersonal and teamwork abilities; open to constructive feedback.
4. Flexibility to work rotations and resilience in a high-traffic retail environment.
5. Strong product sensitivity and awareness of current fashion and market trends.
6. Fluent English and German; additional languages considered an asset.

1. CRM
2. clientelling tools
3. KPIs
4. business applications
5. product knowledge and storytelling
6. clienteling
7. visual merchandising
8. multitasking under pressure

Previous client-facing experience in luxury retail or jewellery sales is preferred; practical experience using CRM for clienteling and a demonstrated ability to meet sales targets and KPIs is advantageous.

High school diploma or equivalent; vocational training or diploma in retail, fashion, or a related field is a plus.

DoDo cultivates a lively, client-centred retail culture that blends playful creativity with luxury craftsmanship. The boutique environment rewards storytelling, teamwork and a commitment to responsible sourcing and inclusivity.