Pomellato Client Advisor

Hamburg • Germany

Wednesday, May 7, 2025

Pomellato, a distinguished name in the luxury jewelry sector, is renowned for its avant-garde designs and commitment to sustainability. As part of the Kering Group, Pomellato benefits from the resources and prestige of a global luxury conglomerate, offering unparalleled opportunities for career growth and development. The brand is celebrated for its innovative approach to jewelry, blending Italian craftsmanship with contemporary aesthetics.

1. Serve as a brand ambassador, embodying the values and philosophy of the brand to maximize sales.
2. Manage client relations and identify customer needs to ensure exceptional and professional service.
3. Facilitate a personalized shopping experience through storytelling and product knowledge.
4. Collaborate with team members to achieve store objectives and enhance customer satisfaction.

1. Previous experience in a customer service-focused environment, preferably within the luxury sector.
2. Fluent in English; proficiency in additional languages is advantageous.

1. Strong communication and interpersonal skills.
2. Ability to engage in storytelling to enhance customer experience.
3. Creativity and dexterity in providing excellent customer service.
4. Proficiency in MS Office and Outlook.

Experience in a customer service role within the luxury retail industry is required.

Opportunity to be part of a dynamic team within an unconventional brand, with possibilities for learning and growth. Pomellato is committed to talent development and fostering internal mobility.

Pomellato fosters a stimulating and fulfilling workplace environment that promotes leadership skills and encourages employees to reach their full potential. The brand values diversity, self-expression, and authenticity, creating an inclusive culture where every team member can thrive.