Pomellato Client Advisor

Florence • Italy

Friday, February 14, 2025

Pomellato, a distinguished name in the luxury jewelry sector, is renowned for its avant-garde designs and commitment to sustainability. As part of the Kering Group, Pomellato benefits from the global reach and resources of one of the world's leading luxury conglomerates. The brand is celebrated for its innovative craftsmanship and the use of 100% responsible gold, reflecting a deep commitment to environmental stewardship.

1. Serve as a brand ambassador, embodying and promoting the values and philosophy of the brand.
2. Maximize sales by effectively managing client relations and identifying customer needs.
3. Ensure each customer receives an excellent and professional service experience.
4. Facilitate storytelling to enhance customer engagement and brand loyalty.

1. Previous experience in a customer service-focused environment, particularly within the luxury sector.
2. Fluency in English; additional languages are advantageous.

1. Strong communication and interpersonal skills.
2. Ability to engage in storytelling to enhance customer experience.
3. Creativity and dexterity to ensure an exceptional customer experience.
4. Proficiency in MS Office and Outlook.
5. Positive, enthusiastic, and team-oriented attitude.

Previous experience in a customer service role within the luxury industry is required.

The position offers opportunities for professional growth and talent development within a dynamic and unconventional brand. Pomellato is committed to fostering internal mobility and leadership skills, ensuring a stimulating and fulfilling work environment.

Pomellato fosters a workplace culture that values diversity, self-expression, and authenticity. The brand encourages a collaborative and supportive atmosphere, where employees are empowered to reach their full potential. With a focus on sustainability and innovation, Pomellato is dedicated to creating a positive impact both within the company and in the wider community.