Pomellato Boutique Manager

Pomellato, a distinguished name in handcrafted contemporary fine jewelry, originates from Milan and is celebrated for its vibrant gemstones and distinctive designs since 1967. As a part of the Kering Group, a global leader in luxury fashion, Pomellato is committed to sustainability, having achieved 100% responsible gold purchasing. The brand is dedicated to supporting women and equality, fostering a more eco-conscious future, and maintaining its legacy of innovative craftsmanship.

1. Oversee boutique operations to achieve sales targets and key performance indicators, dedicating substantial time to the sales floor with team and clients.
2. Develop and implement action plans based on mystery shopping results.
3. Continuously coach sales teams on delivering exceptional service and enhancing selling skills.
4. Address and resolve client concerns to ensure satisfaction.
5. Uphold ethical behavior and integrity within the boutique team.
6. Facilitate training sessions to enhance team knowledge on collections, selling techniques, and brand stories.
7. Collaborate with sales trainers for effective training implementation.
8. Proactively recruit new customers and organize events to create business opportunities.
9. Engage in social events and cultivate client relationships both in-store and externally.
10. Manage client database activities in line with marketing guidelines.
11. Ensure store maintenance, appearance, and safety, addressing any issues promptly.
12. Maintain product assortment and visual merchandising standards, monitoring stock levels.
13. Ensure sales team grooming standards are consistently met.
14. Oversee boutique stock management, ensuring efficiency and adherence to KPIs.
15. Supervise AFSS activities and requests.
16. Maintain a comprehensive understanding of the luxury market, including competitors, events, and pricing.

1. Extensive experience in a similar role within a customer-focused luxury environment.
2. Fluency in German and English.

1. Exceptional communication and interpersonal skills.
2. Strong negotiation abilities and customer orientation.
3. Entrepreneurial spirit and positive attitude.
4. Leadership capabilities and ability to integrate socially to build relationships.

Significant experience in luxury retail management with a focus on customer service.

Opportunity to join a dynamic team within an unconventional brand that supports learning and growth. Pomellato emphasizes talent development and internal mobility, offering a stimulating and fulfilling work environment. The company values diversity and is an Equal Opportunity Employer.

Pomellato fosters a workplace culture that values diversity in all its forms, promoting an inclusive environment where employees can express their talents and adapt to a changing world. The brand encourages leadership development and supports employees in reaching their full potential.