Pomellato Boutique Manager

Frankfurt • Germany

Thursday, April 10, 2025

Pomellato, a distinguished name in the realm of contemporary fine jewelry, has been celebrated for its vibrant gemstones and innovative design since its inception in 1967. Based in Milan, Pomellato is renowned for its commitment to craftsmanship and sustainability, having achieved 100% responsible gold purchasing. As a part of the Kering Group, a global leader in luxury fashion, Pomellato benefits from the support and resources of a conglomerate that manages a portfolio of esteemed brands across fashion, leather goods, jewelry, and watches.

1. Oversee boutique operations to achieve sales objectives and key performance indicators, prioritizing presence on the sales floor with team and clients.
2. Develop and implement action plans based on mystery shopping results to enhance customer experience.
3. Continuously coach sales teams on exceptional service, selling techniques, and customer engagement to ensure a unique shopping experience.
4. Address and resolve client concerns, ensuring client satisfaction and loyalty.
5. Uphold ethical standards and integrity within the boutique team.
6. Facilitate training programs to enhance team knowledge on collections, selling techniques, brand stories, and security.
7. Collaborate with sales trainers on training plans and execution.
8. Proactively recruit new customers and organize events to drive business growth.
9. Engage in social events to foster client relationships and enhance brand presence.
10. Maintain and cultivate client relationships both in-store and externally.
11. Manage client database activities in alignment with marketing strategies.
12. Ensure the boutique's maintenance, appearance, and safety, addressing any issues promptly.
13. Oversee product assortment, visual merchandising, and stock management to align with display guidelines.
14. Ensure sales team grooming standards are consistently met.
15. Supervise AFSS activities and requests.
16. Maintain a comprehensive understanding of the luxury market, including competitors, events, products, and pricing.
17. Ensure in-depth knowledge of brand locations, events, and marketing activities.

1. Extensive experience in a similar role within a customer service-focused luxury environment.
2. Fluency in German and English.

1. Exceptional communication and interpersonal skills.
2. Strong negotiation abilities and customer orientation.
3. Entrepreneurial mindset with a proactive approach.
4. Positive attitude and enthusiasm, with proven leadership capabilities.
5. Ability to integrate and build effective relationships within the social environment.

Significant experience in luxury retail management, with a focus on customer service excellence and team leadership.

Pomellato offers a dynamic work environment with opportunities for professional growth and development. The company is dedicated to fostering talent and promoting internal mobility, providing a stimulating and fulfilling workplace. As an Equal Opportunity Employer, Pomellato values diversity and inclusivity, welcoming applications from all qualified candidates.

Pomellato is committed to creating a diverse and inclusive workplace that celebrates individuality and fosters a collaborative environment. The brand encourages leadership development and supports employees in reaching their full potential, emphasizing the importance of diversity in driving innovation and adaptability in a changing world.