Pomellato B2B Customer Service Coordinator

New York • USA

Friday, December 12, 2025

Pomellato, a distinguished name in the realm of contemporary fine jewelry, has been synonymous with elegance and innovation since its inception in Milan in 1967. Known for its vibrant gemstones and unique design ethos, Pomellato is committed to sustainability, having achieved 100% responsible gold purchasing. As part of the esteemed Kering Group, Pomellato benefits from the global luxury conglomerate's extensive resources and commitment to excellence across its fashion, leather goods, jewelry, and watch sectors.

1. Serve as the primary contact for the retail store network regarding merchandise and system inquiries.
2. Provide prompt customer service by responding to inquiries from the retail sales team and management.
3. Coordinate product transfers between stores and manage incoming calls on the Pomellato call line.
4. Accurately input orders into the company system and collaborate with the Operations department for timely order fulfillment.
5. Conduct ad hoc analysis and update weekly/monthly reports.
6. Gather and compile retail product requirements, collaborating with the merchandising team for weekly stock rebalances.
7. Provide training to the retail network on Retail Operation functions and other relevant topics.
8. Assist the Retail Operations Manager in distributing product books and information, alerting retail management, and sending materials to locations.
9. Oversee and manage supply needs across the retail network.
10. Deliver excellent customer service to wholesale Pomellato partnering accounts via phone and email daily.
11. Process merchandise quotes and orders for customers, ensuring compliance with company procedures.
12. Verify and confirm accurate customer and product details via email.
13. Enter wholesale orders into the company system, managing ship dates based on availabilities and geographical location.
14. Provide customer service regarding 'estimated time of arrival' of back orders, pricing, and other issues.
15. Collaborate with merchandising on special requests, special orders, and product launches.
16. Coordinate customer 'viewing activity' with wholesale clients and invoicing.
17. Work on special projects as needed.

1. 3 to 4 years of experience in B2B customer service, account coordination, or wholesale operations.
2. Strong understanding of retail and wholesale distribution models.

1. Excellent communication skills in English; proficiency in Spanish or Italian is a plus.
2. Proficiency in systems, ERP platforms, and Microsoft Office Suite.
3. Ability to manage multiple priorities in a fast-paced, multicultural environment.
4. Strong problem-solving skills and a proactive, service-oriented mindset.
5. Highly organized with strong attention to detail.
6. Self-motivated, proactive, and capable of taking the initiative.
7. Adaptable and resilient in handling challenges.

3 to 4 years of experience in B2B customer service, account coordination, or wholesale operations.

A reasonable estimate of the current salary is $50,000 - $60,000 per year.

Pomellato offers a diverse and inclusive work environment, fostering opportunities for individual and collective talent expression and adaptation to a changing world.

Pomellato is committed to diversity and equality, enriching the workplace and customer experience. As part of Kering, the company values sustainability and innovation, creating a dynamic and inclusive culture that encourages growth and adaptation.