Penhaligon's Fragrance Specialist

Penhaligon's is a British niche perfume house known for its heritage, theatrical storytelling and artisanal fragrance craftsmanship. As part of the Puig portfolio, the brand operates a network of boutiques and concessions globally and emphasises meticulous client service and product expertise.

1. Deliver personalised, consultative client experiences that reflect Penhaligon's luxury positioning and storytelling.
2. Recommend and sell fragrances and complementary products to meet and exceed store sales KPIs and conversion targets.
3. Build and maintain client relationships through proactive clienteling, follow-ups and a detailed understanding of customer preferences.
4. Maintain visual merchandising standards, ensure product presentation and sampling stations are immaculate and on-brand.
5. Operate the point-of-sale system accurately, manage transactions, returns and promotions in line with company policy.
6. Manage stock levels, replenishment and inventory paperwork; support receiving and loss-prevention procedures.
7. Support in-store events, launches and promotional activities; represent the brand externally when required.
8. Uphold brand standards for grooming, product knowledge and customer service at all times.

1. Proven track record in retail sales, preferably within luxury beauty, fragrance or lifestyle boutiques.
2. Excellent verbal communication and interpersonal skills with a customer-centric mindset.
3. Strong numeracy for sales transactions, target tracking and basic cash handling.
4. Flexible availability including weekends, evenings and peak retail periods.
5. Professional presentation and ability to represent a premium British heritage brand.

1. Fragrance knowledge and scent profiling
2. Customer service and consultative selling
3. Clienteling and CRM practices
4. Visual merchandising for luxury retail
5. Point-of-sale (POS) operation and cash handling
6. Inventory management and stock control
7. Event and launch support

Minimum 1 year of retail experience; 1–2 years in luxury beauty or fragrance sales preferred, with documented achievement against sales targets and experience using CRM or retail POS systems.

High school diploma or equivalent; formal training or certificates in cosmetics, beauty or retail selling are advantageous but not mandatory.

Penhaligon's combines a strong British heritage with a theatrical, storytelling approach to fragrance. The boutique environment emphasises meticulous service, product expertise and a collaborative team culture where attention to detail and client relationships are paramount.