Penhaligon's Ecommerce Executive

Penhaligon's is a British fragrance house renowned for its artisanal perfumes and heritage luxury positioning. Operating globally through retail, wholesale and digital channels, the brand is part of the Puig group and combines traditional craftsmanship with contemporary brand storytelling.

1. Manage day‑to‑day operation of the ecommerce storefront: product uploads, content updates, pricing and inventory availability.
2. Own online merchandising and category presentation to maximise conversion and average order value.
3. Implement and monitor digital promotions, product launches and seasonal campaigns in coordination with marketing and retail teams.
4. Analyse site performance using web analytics to identify conversion bottlenecks and recommend CRO initiatives.
5. Maintain product information quality and imagery standards in the PIM/CMS; liaise with photography and creative teams to ensure on‑brand content.
6. Coordinate with logistics and inventory planning to reflect accurate stock and delivery messaging online.
7. Support email and CRM teams with segmentation lists, product feeds and on‑site behavioural triggers.
8. Troubleshoot front‑end issues with technical partners and ensure smooth customer journeys on desktop and mobile.

1. Minimum 2 years' experience in ecommerce, digital merchandising or online retail (beauty/luxury experience preferred).
2. Proven ability to manage product data, online merchandising and promotional execution.
3. Strong analytical capability with demonstrable experience using web analytics to drive optimisation.
4. Excellent attention to detail and a high standard for creative content and product presentation.
5. Strong communication skills and experience working cross‑functionally with marketing, creative and operations teams.

1. Online merchandising and product catalog management
2. Google Analytics
3. Conversion rate optimisation (CRO)
4. Content Management Systems (CMS) — product content and imagery governance
5. Excel (data manipulation and reporting)
6. Basic HTML/CSS for content edits
7. Email/CRM platforms support (campaign feeds and segmentation)

At least 2 years' hands‑on experience in ecommerce or digital retail roles, ideally within beauty, fragrance or luxury retail. Experience executing product launches, promotional calendars and conversion improvement initiatives is required.

Bachelor's degree in marketing, business, digital commerce or a related discipline, or equivalent practical experience.

Penhaligon's blends a strong heritage aesthetic with contemporary retail and digital practices, valuing craftsmanship, creativity and impeccable customer experience. The workplace culture emphasises collaboration across creative, retail and operations teams to deliver refined, consistent brand experiences globally.