Patek Philippe Sales Advisor

Geneva • Switzerland

Wednesday, November 13, 2024

Patek Philippe S.A. Genève is a prestigious name in the world of luxury timepieces and jewelry, renowned for its commitment to excellence and tradition. As part of the esteemed Swiss watchmaking industry, Patek Philippe is dedicated to upholding the highest standards of craftsmanship and customer service, reflecting the values of its parent company.

1. Welcome, inform, and advise clients to meet their needs and foster customer loyalty.
2. Identify client expectations and tactfully redirect them to available alternatives.
3. Guide clients throughout their visit to the Salons, ensuring a welcoming experience.
4. Provide precise technical and historical explanations on grand complications.
5. Recommend appropriate timepieces or jewelry items.
6. Maintain privileged relationships with select clients, offering high-level technical explanations and sharing historical product knowledge.
7. Meet company expectations by delivering excellent customer service and demonstrating the importance Patek Philippe places on its products and clientele.
8. Stay informed about competitor products and general horological activities through available publications.
9. Ensure a professional image of oneself and the Salons.
10. Demonstrate to clients that Patek Philippe's interest extends beyond immediate sales to achieving perfect client satisfaction.
11. Organize, prepare, and execute all tasks related to the sale of watches and jewelry.
12. Promote information and idea sharing on market strategies and products with management and colleagues to continuously enhance team skills.
13. Follow up on sales, prepare all necessary documents (invoices, certificates of origin, etc.), including cash handling and actions in case of theft.

1. CFC in Commercial Employee or equivalent.
2. Confirmed experience in advising and selling prestigious horological products.
3. Excellent horological culture.
4. Strong sense of hospitality and service.
5. Mastery of sales techniques.
6. Very good general culture.
7. Excellent knowledge of PPSA history and products.
8. Proficiency in commercial and technical French and English (oral and written), additional languages are an asset.
9. Excellent interpersonal skills, presentation, and charisma.
10. Team spirit, dynamic, discreet, and stress-resistant.

1. Customer service excellence
2. Sales techniques
3. Technical and historical product knowledge
4. Multilingual communication
5. Interpersonal skills
6. Team collaboration
7. Stress management

Proven experience in advising and selling luxury horological products.

CFC in Commercial Employee or equivalent.

The role offers an opportunity to work with a prestigious brand in the luxury watchmaking industry, providing a platform for professional growth and development.

Patek Philippe fosters a culture of excellence, tradition, and innovation. The company values its heritage while encouraging continuous learning and collaboration among its team members.