Christian Dior Senior Training Executive - Clienteling

Parfums Christian Dior, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to luxury and excellence in the perfumes and cosmetics sector. As part of LVMH, the world's leading luxury goods group, Parfums Christian Dior offers unparalleled opportunities for professional growth and development within a global network of luxury brands.

1. Serve as the primary regional liaison for headquarters on clienteling curriculum and projects, including translation, localization, and implementation of training materials.
2. Deliver engaging and personalized brand narratives to clients, integrating product knowledge, heritage, and sensory experiences.
3. Demonstrate expertise in the brand's fragrance, skincare, and makeup offerings to create immersive client experiences.
4. Lead by example in applying the service framework during client interactions and promote its consistent use across teams.
5. Manage the full cycle of Key Opinion Specialist (KOS) development, including selection, coaching, performance tracking, and engagement.
6. Support the rollout and implementation of the Beauty Consultant Expert and Specialist schemes and Counter Service Menu.
7. Collaborate with the Axis team to monitor and follow up on expert and specialist recruitment, ensuring effective enhancement of client experiences.
8. Assist in delivering clienteling modules during onboarding and ongoing training sessions, both in-class and digitally.
9. Support the rollout of e-learning content related to client engagement.
10. Plan and conduct structured new hire onboarding and induction training.
11. Conduct field follow-ups to evaluate training application, provide feedback, and reinforce learning retention.
12. Organize and follow up on sales competitions to motivate Beauty Consultants to drive cross-selling and enhance client experiences.
13. Monitor training effectiveness through store visits, feedback collection, and data analysis, proposing actionable improvements.
14. Manage materials and incentive testers related to projects, ensuring accurate inventory control and distribution.

1. Bachelor’s degree or higher

1. Strong communication and influence skills
2. Attention to detail
3. Adaptability and empathy
4. Presentation skills
5. Integrity and professionalism
6. Passion for retail
7. Fluency in Mandarin and English, both written and spoken
8. Proficiency in Microsoft Word, Excel, and PowerPoint

A minimum of 3 years of relevant experience in retail training, clienteling, service excellence, or store operations, preferably within the luxury or beauty retail sector.

Bachelor’s degree or above

Competitive benefits package including opportunities for career advancement within the LVMH group.

Parfums Christian Dior fosters a culture of innovation, elegance, and excellence, encouraging employees to deliver exceptional client experiences. The brand values integrity, professionalism, and a passion for luxury retail, offering a dynamic and supportive environment for career growth.