Senior Manager, Retail & Operations

Parfums Christian Dior is a leading luxury brand within the LVMH group, specializing in perfumes and cosmetics. The company is renowned for its innovative approach to luxury fashion beauty and fragrance, offering distinctive retail experiences across direct, wholesale, and digital channels.

1. Develop and redesign operational processes for current and future business needs.
2. Optimize efficiency and future-proof operations.
3. Provide operational input and execute activities in support of retail stores.
4. Manage pipeline of future openings in partnership with Retail Business Development.
5. Track retail operations spend versus total budget.
6. Partner cross-functionally to execute retail openings and activations.
7. Support CRM integration and outreach.
8. Project manage and roll out new technologies, policies, and procedures.
9. Troubleshoot operational problems with relevant departments.
10. Coordinate services with external vendors.
11. Ensure compliance with regulations and promote a positive work environment.
12. Develop and conduct retail operations training programs.
13. Ensure regular presence in stores and gather feedback.
14. Support on-the-ground during openings and provide post-opening care.
15. Review store performance and coordinate stock takes.

1. 5-7 years of experience in vertical retail, D2C organization, project management, and financials/budgeting.
2. Experience in beauty and fragrances or luxury fashion environment.
3. Experience in design, development, and operation of vertical retail environments.
4. Understanding of IoT and retail technology complexities.
5. Experience in a free-standing retail store is a plus.

1. Strong time management and prioritization skills.
2. Organized and detail-oriented.
3. Excellent interpersonal and communication skills.
4. Entrepreneurial mindset with the ability to be hands-on.
5. Ability to leverage financial reports to drive business.
6. Exceptional computer skills, including advanced Excel and PowerPoint.

Minimum 5 years of experience in relevant fields, ideally within the beauty and fragrances or luxury fashion industry.

Salary range of $120,000-$145,000, with flexibility based on expertise, performance, and tenure.

Ability to travel within the market up to 25-50%. Flexibility to work weekends, evenings, and overnight as needed.

The role is based in New York, offering a dynamic and fast-paced work environment. The company promotes a positive and united work culture, encouraging innovation and excellence.