Christian Dior Online Customer Service Team Leader

Jersey City • USA

Friday, January 16, 2026

Parfums Christian Dior, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury in the realm of perfumes and cosmetics. Since its inception in 1946, the brand has been synonymous with innovation, elegance, and the unique savoir-faire of its founder, Christian Dior. As part of the LVMH conglomerate, Dior benefits from a rich heritage of luxury and excellence, offering employees a dynamic and inspiring environment to thrive in.

1. Lead, motivate, and support a team of online beauty consultants to achieve service, sales, and performance targets.
2. Conduct regular one-on-one meetings, team huddles, and performance reviews in collaboration with leadership.
3. Set clear expectations, monitor productivity, and provide coaching and feedback.
4. Foster a positive, inclusive, and high-performance team culture.
5. Track and analyze team KPIs such as response time, customer satisfaction, and resolution rates.
6. Identify training needs and performance gaps, implementing improvement plans as necessary.
7. Ensure compliance with call scripts, quality standards, and service procedures.
8. Manage daily workflow, schedules, and resource allocation to maintain service level targets.
9. Handle escalated customer issues, ensuring timely and satisfactory resolution.
10. Collaborate with cross-functional teams to enhance tools and processes.
11. Prepare and deliver team performance reports and actionable insights to leadership.
12. Support onboarding of new agents and ongoing skill development for existing team members.

1. Proven experience managing client service teams.
2. Background in the luxury or cosmetics industry.
3. Proficient in all client communication channels.
4. Strong commercial mindset with the ability to support product selection and drive conversions.
5. Excellent communication skills, including strong elocution, storytelling, and writing abilities.
6. Deep understanding of luxury service standards.

1. Leadership and team management
2. Performance analysis and reporting
3. Customer service excellence
4. Problem-solving and decision-making
5. Digital communication proficiency
6. Training and development

Minimum 3 years of experience in managing client service teams, preferably within the luxury or cosmetics industry.

Salary range of $70,000-$80,000, with flexibility to pay outside this range based on expertise, performance, and tenure.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Parfums Christian Dior fosters a culture of creativity, excellence, and innovation, deeply rooted in its heritage of luxury. Employees are encouraged to embody the brand's values of elegance and sophistication, while contributing to a collaborative and dynamic work environment.