Parfums Christian Dior Online Beauty Consultant

Jersey City • USA

Tuesday, June 3, 2025

Parfums Christian Dior, a distinguished entity within the LVMH conglomerate, stands as a beacon of luxury and innovation in the perfumes and cosmetics sector. Renowned for its commitment to excellence, the brand offers a dynamic work environment that fosters creativity and professional growth, aligning with the prestigious standards of its parent company, LVMH.

1. Provide seamless client support across multiple channels, including email, live chat, phone calls, and social media.
2. Assist clients throughout their online purchasing journey, enhancing sales conversion and providing technical support.
3. Offer personalized beauty advice to clients, ensuring they select the most suitable products for their needs.
4. Maintain and enhance client relationships, promoting loyalty and profitability through premium care.
5. Drive revenue generation by encouraging purchases and cross-selling/up-selling on remote channels.
6. Collect and manage client data to improve CRM campaign effectiveness.
7. Deliver an exceptional client experience that exceeds expectations and reinforces brand values.
8. Address and resolve client complaints efficiently, maintaining a professional demeanor.
9. Process client orders and requests accurately and promptly, maintaining detailed records of interactions.

1. Minimum of 3 years of experience in luxury, cosmetics, or sales environments.

1. Strong active listening and communication skills, with the ability to provide tailored solutions.
2. Professionalism and composure in high-stress situations.
3. Sound judgment and critical thinking for effective problem-solving.
4. Proficiency in Microsoft Office Suite; experience with Salesforce/SFSC is advantageous.
5. Ability to learn quickly and absorb brand history and product knowledge.

Minimum 3 years of experience in luxury, cosmetics, or sales environments is preferred.

LVMH Inc. offers a competitive salary range of $25-$30/hour, with flexibility to recognize various levels of expertise and performance.

Comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

The workplace culture at Parfums Christian Dior is characterized by a commitment to luxury and innovation, fostering an environment where creativity and excellence thrive. As part of the LVMH family, employees are encouraged to pursue professional growth and contribute to the brand's prestigious legacy.