Christian Dior International Retail Performance Assistant

Parfums Christian Dior, a distinguished member of the LVMH group, is renowned for its commitment to luxury and innovation in the fragrance and cosmetics industry. As an employer, the brand embodies a culture of inclusivity, creativity, and excellence, offering a dynamic environment where diversity is celebrated and every employee is valued. The company is dedicated to fostering a workplace that reflects its global clientele and upholds the values of respect and empowerment.

1. Monitor and analyze international retail performance metrics to assess customer experience.
2. Conduct NPS analysis to track global results, identify trends, and recommend actionable improvements for customer satisfaction.
3. Evaluate mystery shopping campaign results, identify strengths and areas for improvement, and propose operational action plans to enhance in-store experience.
4. Perform monthly clienteling performance analysis across markets/regions and support the development of clienteling workshops.
5. Contribute to action plans aimed at improving the in-store customer experience.
6. Provide operational support to international retail teams in deploying retail processes or initiatives, acting as a liaison between markets and IT support.
7. Administer field surveys, including questionnaire drafting, study preparation, sampling, and execution of mystery studies, ensuring data quality and reliability.
8. Assist in creating impactful communication materials (presentations, communication tools, project deliverables) for internal teams and international markets.
9. Prepare strategic presentations for top management and create internal communication materials to facilitate change management.
10. Manage retail challenges, including communication of the annual clienteling challenge, performance tracking, result consolidation, and reward distribution to markets.
11. Conduct active competitive analysis and benchmarking to identify retail innovations and best practices globally.
12. Transform market trends into strategic recommendations aligned with company objectives.

1. Currently enrolled in an Engineering or Business School, with ideally a first experience in strategy/management consulting or luxury industry in retail/digital/CRM project management.
2. Fluency in French and English is mandatory.
3. International experience is required.
4. Strong analytical and synthesis skills, attention to detail, and organizational abilities.
5. Open-mindedness, proactivity, and strong interpersonal skills.
6. Sensitivity to customer experience and retail topics.
7. Excellent proficiency in Microsoft Office Suite (particularly PowerPoint and Excel). Ideally, proficiency in Thinkcell and VBA.

1. Creativity and Innovation
2. Initiative and Ingenuity
3. Resilience
4. Exemplary Leadership and Stakeholder Management
5. Assertiveness
6. Critical Thinking
7. Collaboration and Teamwork
8. Emotional Intelligence
9. Interpersonal Communication
10. Learning Agility
11. Integrity and Empathy
12. Attention to Detail
13. Strategic Thinking
14. Professional Rigor
15. Analytical Mindset
16. Change Management
17. Intrapreneurial Spirit
18. Adaptability
19. Problem Solving

Entry-level position requiring some experience in strategy/management consulting or luxury industry project management.

Currently enrolled in an Engineering or Business School.

The position offers a unique opportunity to develop expertise in data analysis and customer experience within a stimulating and multicultural environment, contributing directly to global retail performance improvement.

Parfums Christian Dior fosters a culture of inclusivity and diversity, where employees are respected, welcomed, and valued for their uniqueness. The company believes that a diverse workforce is a strong and dynamic one, deeply rooted in both dreams and reality. Inclusion is lived daily, with a commitment to opening doors to talents from varied backgrounds.