Christian Dior International Retail Performance Assistant Intern

Parfums Christian Dior, a prestigious name under the LVMH conglomerate, is renowned for its exquisite fragrances and cosmetics. As a leader in luxury, the brand offers a dynamic and multicultural work environment, fostering innovation and excellence in the beauty industry.

1. Consolidate and analyze key retail performance indicators to evaluate customer experience.
2. Monitor and interpret Net Promoter Score (NPS) results globally, highlighting trends and formulating actionable recommendations to enhance customer satisfaction.
3. Examine mystery shopping campaign results, identify strengths and areas for improvement, and propose operational action plans to optimize in-store experience.
4. Conduct monthly analyses of market/region performance in achieving clienteling objectives and support the organization of clienteling workshops.
5. Contribute to action plans aimed at improving in-store customer experience.
6. Provide operational support to international retail teams in deploying processes or initiatives, acting as a liaison with IT support.
7. Administer field surveys, including questionnaire drafting, study setup, sample finalization, and execution of mystery studies, ensuring data quality and reliability.
8. Assist in creating impactful communication materials (presentations, communication tools, project deliverables) for internal teams and international markets.
9. Prepare strategic presentations for top management and create internal communication materials to drive change.
10. Manage annual clienteling challenges, track performance, consolidate results, and distribute rewards to markets.
11. Conduct competitive intelligence and benchmarking to identify retail innovations and best practices globally, transforming market trends into strategic recommendations.

1. Currently enrolled in an Engineering or Business School, ideally with initial experience in strategy/management consulting or luxury industry retail/digital/CRM project management.
2. Fluent in French and English.
3. International experience required.

1. Analytical and synthesis skills, attention to detail, and organizational abilities.
2. Open-mindedness, proactivity, and strong interpersonal skills.
3. Interest in customer experience and retail topics.
4. Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel; ideally familiar with Thinkcell and VBA.

Entry-level, suitable for students with some experience in strategy consulting or luxury retail projects.

Currently enrolled in an Engineering or Business School.

The internship offers significant experience in retail performance analysis and customer experience, a global perspective on industry challenges, and skill development in data analysis, communication, and project management. It provides the opportunity to work in a stimulating, dynamic, and multicultural environment.

Parfums Christian Dior fosters a culture of innovation, excellence, and diversity. The company values open-mindedness, creativity, and collaboration, providing a supportive environment for personal and professional growth within the luxury sector.