Parfums Christian Dior High-End Online Beauty Consultant
Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to luxury and innovation in the beauty and cosmetics sector. As part of the world's leading luxury goods group, LVMH, the brand offers unparalleled opportunities for career growth and development within a dynamic and sophisticated environment.
- Provide personalized beauty consultations to VIP clients via chat, email, video, and phone.
- Curate thoughtful product recommendations based on client needs and preferences.
- Maintain expertise on skincare, makeup, and fragrance collections, including new launches.
- Offer a white-glove client experience with follow-ups, loyalty gestures, and beauty tips.
- Assist clients with online purchases, troubleshooting, and post-purchase care.
- Engage with clients through one-on-one live video chats.
- Ensure client experiences exceed expectations and uphold brand standards.
- Support clients throughout their online purchasing journey to enhance sales conversion.
- Resolve client complaints efficiently, demonstrating excellent problem-solving skills.
- Process client orders and requests accurately and promptly.
- Maintain detailed records of client interactions and transactions.
- Manage clienteling campaigns and cultivate VIP client relationships.
- Generate revenue by ensuring purchase conversions and regular client follow-ups.
- Background in retail with a strong interest in beauty, cosmetics, or luxury goods.
- Experience as a beauty advisor with selling aptitude.
- Minimum of 3 years in the industry.
- Client Relationship Management
- Problem Solving & Adaptability
- Communication & Presentation
- VIP Clientele Experience
Minimum 3 years of industry experience, preferably in beauty advisory roles.
Salary range of $70,000-$75,000, with flexibility based on expertise and performance.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
The company fosters a culture of excellence, innovation, and luxury, encouraging employees to embody the brand's values in all interactions. The workplace is dynamic and supportive, offering opportunities for personal and professional growth within the prestigious LVMH group.
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