Christian Dior Customer Service Specialist

Parfums Christian Dior, part of the prestigious LVMH Group, is a beacon of luxury and innovation in the beauty industry. Renowned for its commitment to excellence and creativity, the brand offers a dynamic and inclusive workplace where employees are encouraged to embody the values of passion, joy, and audacity. As a leader in the world of French luxury, Parfums Christian Dior provides a vibrant environment that fosters personal and professional growth.

1. Oversee the accurate and efficient processing of customer orders from initial receipt to fulfillment.
2. Manage the returns process, ensuring timely processing of returns, credits, and exchanges, while minimizing losses and maximizing customer satisfaction.
3. Handle customer claims related to damaged goods, shortages, or other order discrepancies, ensuring fair and efficient resolution.
4. Monitor and follow up on order flow to ensure timely delivery of orders.
5. Develop and maintain strong relationships with other departments within the company, particularly marketing, commercial/retail, logistics, and finance, to ensure seamless order fulfillment and issue resolution.

1. Bachelor's degree in supply chain, business administration, or a related field.
2. Minimum 3 years of experience in a customer service position within the consumer goods or luxury industry.
3. Experience in a multicultural environment.

1. Excellent communication, interpersonal, and problem-solving skills.
2. Advanced proficiency in SAP.
3. Strong organizational and time management skills, with a focus on detail and accuracy.
4. Ability to work independently and as part of a team.
5. Adaptability and flexibility to changing environments and business needs.
6. Proficiency in English at C2 level; knowledge of a Scandinavian language is a plus.

Minimum 3 years of experience in a customer service position within the consumer goods or luxury industry.

Bachelor's degree in supply chain, business administration, or a related field.

Parfums Christian Dior offers a hybrid working mode, fostering a balance between professional and personal life. The company is committed to inclusivity and provides a supportive environment where diversity is celebrated.

Parfums Christian Dior champions a culture of inclusivity, where diversity is seen as a strength and a source of innovation. The company is dedicated to creating a respectful and welcoming environment for all employees, reflecting its commitment to sustainability and vibrancy. Employees are encouraged to act with audacity and to contribute to the brand's vision of a more beautiful and happier world.