Parfums Christian Dior CRM Project Assistant

Neuilly-sur-Seine • France

Tuesday, March 4, 2025

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, has been a beacon of luxury and innovation since 1947. Renowned for its excellence in perfumes, cosmetics, and skincare, the brand embodies the spirit of its founder, merging traditional elegance with bold creativity. As part of the LVMH family, Dior offers unparalleled opportunities for growth and development in the luxury sector.

1. Assist the CRM Project Manager in deploying communication and activation strategies.
2. Participate in the implementation of CRM campaigns with goals of customer retention, reactivation, and acquisition.
3. Ensure operational deployment of product animations, key events, and client experiences across all distribution channels.
4. Apply and adhere to CRM guidelines and validation processes.
5. Integrate, prepare, and configure campaigns across various CRM tools including Emails, RSMS, Print, Clienteling, and Wallet.
6. Animate the Dior Beauty Privé loyalty program, coordinating gift distribution and managing client requests.
7. Conduct weekly and monthly analyses of the client database and campaign performance.
8. Perform competitive benchmarking and market trend analysis.

1. Pursuing a Master's degree from a business school or equivalent program.
2. Autonomous, organized, versatile, and meticulous.
3. Previous significant experience in CRM, with proficiency in Adobe Campaign.
4. Comfortable using Microsoft tools.
5. Strong analytical skills and affinity for reporting.
6. Passion for enhancing customer experience.

1. Project management skills.
2. Multitasking and operational management.
3. Technical proficiency in CRM tools such as Adobe, Sinch, and Captain Wallet.
4. Experience with client management systems like Salesforce, Infoware, and Comarch.

A foundational understanding of CRM with prior experience in a similar role is required.

Currently enrolled in a Master's degree program in Business or a related field.

Participants will engage in a comprehensive integration program, receive HR coaching, and have opportunities to network and present projects to top management.

Dior fosters a dynamic and innovative work environment, emphasizing personal development and creativity. Employees are encouraged to engage in cross-departmental networking and partake in enriching experiences that contribute to both professional and personal growth.