Christian Dior CRM Data Analyst and Project Specialist

Parfums Christian Dior, a prestigious entity within the Perfumes & Cosmetics division, is renowned for its commitment to excellence, blending a rich heritage with forward-thinking values. As part of the LVMH conglomerate, the brand is dedicated to fostering a diverse and inclusive work environment that celebrates individuality and enriches its teams.

1. Conduct comprehensive data analysis to generate insights and recommendations for enhancing client loyalty programs.
2. Interpret complex data sets to identify trends and correlations for improved customer loyalty.
3. Develop CRM dashboards and reports to track key performance indicators, providing regular updates to support decision-making.
4. Establish A/B testing plans to optimize customer engagement, conversion, and retention.
5. Collaborate with cross-functional teams to develop and implement data-driven CRM initiatives.
6. Support CRM projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
7. Explore new opportunities for customer recruitment across various channels and design a cohesive omni-client journey.

1. 5-8 years of experience in the retail or FMCG industry with high SKU consumer products.
2. Proven experience in data analysis, preferably in a CRM or marketing analytic role.
3. Strong project management and communication skills.
4. Fluent in the local language with business-level proficiency in English.
5. Solid understanding of CRM principles and strategies.

1. Proficiency in Excel, SQL, and statistical software.
2. Attention to detail and ability to work in a fast-paced environment.
3. Strategic and data-driven approach.
4. Performance-oriented mindset.
5. Test and learn approach.
6. Values teamwork.

A minimum of 5 years of relevant experience is required.

Parfums Christian Dior offers a fulfilling work environment enriched by diversity and inclusion, fostering personal and professional growth.

The company culture at Parfums Christian Dior is characterized by a harmonious blend of heritage and innovation, with a strong emphasis on diversity and inclusion. The work environment is designed to be enriching and supportive, encouraging individuality and collaboration.