Christian Dior CRM Data Analyst and Project Specialist

Parfums Christian Dior, a distinguished entity within the Perfumes & Cosmetics division, is renowned for its commitment to excellence, blending rich heritage with progressive values. As part of the esteemed LVMH conglomerate, the brand offers a dynamic and inclusive work environment, fostering diversity and individuality among its workforce.

1. Conduct comprehensive data analysis to generate insights and recommendations for enhancing client loyalty programs.
2. Interpret complex data sets to identify trends and correlations for improved customer loyalty.
3. Develop CRM dashboards and reports to track key performance indicators and support decision-making processes.
4. Establish A/B testing plans to optimize customer engagement, conversion, and retention.
5. Collaborate with cross-functional teams to develop and implement data-driven CRM initiatives.
6. Support CRM projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
7. Explore new opportunities for customer recruitment across various channels and design a cohesive omni-client journey.

1. 5-7 years of experience in the retail or FMCG industry with high SKU consumer products, preferably cosmetics.
2. Proven experience in data analysis, preferably in a CRM or marketing analytic role.
3. Fluent in local language with business-level English proficiency.

1. Strong project management and communication skills.
2. Solid understanding of CRM principles and strategies.
3. Proficiency in Excel, SQL, and statistical software.
4. Attention to detail and ability to work in a fast-paced environment.
5. Strategic and data-driven approach.
6. Performance-oriented mindset.
7. Test and learn approach.
8. Values teamwork.

Minimum of 5 years in the retail or FMCG industry, focusing on high SKU consumer products.

Parfums Christian Dior offers a fulfilling work environment enriched by diversity and inclusion, encouraging personal and professional growth.

The culture at Parfums Christian Dior is deeply rooted in the alliance of heritage and innovation, promoting a diverse and inclusive workplace that respects individuality and fosters team enrichment.