Parfums Christian Dior Counter Manager

Vienna • Austria

Tuesday, March 4, 2025

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, epitomizes the spirit of the 'Couturier-Parfumeurs' since 1947. Known for its excellence, creativity, and expertise, the brand thrives on the innovation and passion of its global team. Dior continues to redefine elegance and beauty through its revolutionary approach to style and luxury, offering employees opportunities to develop new skills and embrace challenges.

1. Drive sales growth and achieve qualitative targets by implementing the commercial strategy of the Maison.
2. Organize and execute promotional activities within the boutique and evaluate their effectiveness.
3. Provide exceptional service to local and international clients, fostering long-term customer loyalty.
4. Implement and monitor CRM and clienteling activities.
5. Analyze competitive environment and identify opportunities.
6. Conduct weekly and monthly analysis and reporting of brand and competitive metrics.
7. Build and maintain relationships with internal Couture team and external LVMH brands to leverage group strength and expand customer base.
8. Develop team competencies in product knowledge and sales techniques in collaboration with the local training team.
9. Ensure development opportunities for staff and contribute to talent promotion within local and regional teams.
10. Recruit, onboard, and train new employees.
11. Define tasks and goals for the team, motivating them through sales competitions.
12. Ensure effective use of digital tools by the team and monitor results.
13. Promote the building of customer portfolios and create lasting, personalized relationships with local and international clientele.
14. Ensure adherence to the Maison's standards of excellence at the counter, including behavior, team presentation, and customer experience.
15. Implement international and local merchandising guidelines for the flagship counter and staff grooming.
16. Create deployment plans, contribute to optimal stock management, and ensure compliance with procedures (product orders, inventories) and cash management oversight.

1. Fluent in German and English; additional languages are advantageous.
2. Passion for the Maison's products and knowledge of the high-end or luxury retail environment.
3. Minimum of 5 years of experience in team leadership and performance enhancement.
4. Recognized leadership qualities, ability to motivate a large team, and strong team spirit.
5. Strong service orientation and customer focus with excellent interpersonal and communication skills.
6. Adaptability, diligence, goal orientation, commercial acumen, and enjoyment of challenges.
7. Proactivity, resilience, and ability to handle stress effectively.

1. Leadership and team motivation
2. Customer service excellence
3. Sales strategy implementation
4. CRM and clienteling
5. Competitive analysis
6. Digital tool proficiency
7. Interpersonal and communication skills

Minimum of 5 years in team leadership and performance enhancement in a luxury retail environment.

Degree in Commerce, Management, or Luxury Goods is advantageous.

The collective agreement minimum salary is €34,594 gross per year for 38.5 hours per week. Willingness to pay above this amount based on qualifications and experience.

Opportunity to work in a dynamic and rapidly growing environment with passionate team members, taking responsibility for bringing the finest products to market.

Dior fosters a culture of inclusivity and recognition, ensuring all employees feel valued. Career paths are designed to prevent discrimination based on gender identity, sexual orientation, religion, ethnicity, age, disabilities, nationality, or any other unique aspect.