Parfums Christian Dior Counter Manager

Vienna • Austria

Tuesday, December 10, 2024

Parfums Christian Dior, a distinguished entity within the LVMH conglomerate, epitomizes the spirit of the "Couturier-Parfumeurs" with a legacy of excellence, creativity, and expertise since 1947. The brand thrives on the creativity of its stakeholders, driving innovation in style and luxury codes globally. As part of LVMH, Dior offers a dynamic and inclusive work environment, fostering professional growth and development.

1. Drive sales and prioritize counter objectives through strategic initiatives.
2. Organize and evaluate promotional activities to enhance sales performance.
3. Provide exceptional service to local and international clientele, fostering long-term customer relationships.
4. Implement and monitor CRM and clienteling activities.
5. Analyze competitive landscape and identify growth opportunities.
6. Conduct weekly and monthly brand and competitor performance analyses.
7. Cultivate relationships with internal couture teams and external LVMH brands to leverage group strengths and expand customer base.
8. Develop team competencies in product knowledge and sales techniques in collaboration with the training team.
9. Ensure team development and contribute to talent promotion within local and regional teams.
10. Recruit, onboard, and train new employees.
11. Define team tasks and goals, motivate through sales competitions.
12. Ensure effective use of digital tools and monitor results.
13. Promote personalized customer relationships and portfolio development.
14. Maintain Maison's excellence standards at the counter, including team presentation and customer experience.
15. Implement international and local merchandising and grooming standards.
16. Create staffing plans, manage inventory, and oversee cash management.

1. Bachelor's degree or higher in Commerce, Management, or Luxury Goods.
2. Fluent in German and English; additional languages are advantageous.
3. Passion for Maison products and knowledge of high-end or luxury retail.
4. Recognized leadership skills with the ability to motivate a large team.
5. Strong service orientation and customer focus with excellent interpersonal and communication skills.
6. Adaptability, diligence, goal orientation, commercial acumen, and enjoyment of challenges.
7. Proactivity, resilience, and ability to handle stress.

1. Leadership and team management
2. Sales strategy and execution
3. Customer service excellence
4. Analytical and reporting skills
5. CRM and clienteling expertise
6. Merchandising and inventory management
7. Proficiency in Microsoft Office, especially Excel
8. Multilingual communication

Minimum 5 years of substantial experience in team leadership and performance enhancement.

Bachelor's degree or higher in Commerce, Management, or Luxury Goods.

The collective agreement minimum salary is €34,594 gross per year for 38.5 hours per week, with potential for higher compensation based on qualifications and experience.

Opportunity to work in a rapidly growing environment with passionate team members, taking responsibility for bringing the finest products to market.

Dior fosters a culture of inclusivity and recognition, ensuring all employees feel valued and acknowledged. The company is committed to preventing discrimination and promoting diversity across all aspects of identity and experience.