Parfums Christian Dior Counter Manager

Lugano • Switzerland

Tuesday, July 22, 2025

Parfums Christian Dior, a distinguished entity within the LVMH conglomerate, has been a pioneering force in the luxury fashion and beauty industry since its inception in 1946. Renowned for its revolutionary contributions to women's elegance, Dior continues to set the standard for global beauty with its iconic fragrances, cosmetics, and skincare products. As an employer, Dior offers a dynamic and inclusive work environment, fostering professional growth and innovation.

1. Provide exceptional client service and a unique shopping experience as part of the beauty consultant team.
2. Advise clients and sell products across three categories: fragrances, skincare, and makeup.
3. Implement the D.I.O.R. sales method and adhere to Dior's merchandising guidelines.
4. Lead and develop the team, enhancing their product knowledge and sales techniques.
5. Define team missions and objectives, motivating and challenging team members daily.
6. Ensure proper use of digital tools and monitor results.
7. Build and maintain a personalized client portfolio, fostering lasting relationships.
8. Execute CRM and clienteling actions using Dior Connect.
9. Uphold the brand's image of excellence at the counter, ensuring compliance with standards.
10. Create sales reports, analyze revenue trends, and track key performance indicators.
11. Ensure high work quality and achieve sales budget targets.
12. Organize promotions and implement in-store animations.
13. Plan activities, manage inventory, and oversee cash management.

1. Passion for sales and client consultation.
2. Minimum of 4-5 years of professional experience in sales/consultation.
3. In-depth knowledge of makeup, skincare, and fragrances.
4. Fluency in Italian and proficiency in English; German is a plus.
5. Excellent communication skills.
6. Teamwork enjoyment.
7. Reliability and commitment.
8. Strong passion for Dior products and knowledge of high-end/luxury retail.
9. Ability to unite a team and strong team spirit.

1. Client service excellence
2. Sales expertise
3. Team leadership
4. Product knowledge
5. Communication skills
6. Digital tool proficiency
7. CRM and clienteling
8. Analytical skills
9. Inventory management

Minimum 5 years of professional experience in sales or consultation, particularly within the luxury or high-end retail sector.

Working within the world's largest luxury group, with opportunities for professional training and development. Access to individual training paths and technical specialization in fragrances, makeup, or skincare. Attractive development opportunities within Dior and LVMH sister brands. Annual allocation of free and discounted Dior products. Participation in quarterly Dior conferences.

Dior is committed to creating an inclusive work environment where all employees feel valued and recognized. The company designs career paths to prevent discrimination based on gender identity, sexual orientation, religion, ethnicity, age, disability, citizenship, or any other unique aspect of an individual.