Parfums Christian Dior Counter Manager

Lugano • Switzerland

Thursday, March 27, 2025

Parfums Christian Dior, a distinguished entity within the LVMH conglomerate, epitomizes luxury and innovation in the realm of perfumes and cosmetics. Established in 1946, the brand has consistently set benchmarks in elegance and beauty, offering a comprehensive range of products that include iconic fragrances, skincare, and makeup. As part of LVMH, Dior benefits from the group's extensive resources and global reach, fostering an environment of excellence and creativity.

1. Provide exceptional customer service and a unique shopping experience as part of the beauty consultant team.
2. Advise clients and sell products across the three categories: perfumes, skincare, and makeup.
3. Apply the D.I.O.R. sales method and adhere to Dior's merchandising guidelines.
4. Develop and manage the skills of beauty consultants, makeup artists, and fragrance experts, ensuring continuous team development.
5. Define missions and objectives for team members, motivating and challenging them daily.
6. Ensure the proper use of brand digital tools and monitor results.
7. Build and maintain a personalized and lasting relationship with clients.
8. Implement and oversee CRM and clienteling actions using the Dior Connect application.
9. Uphold the brand's image of excellence at the counter, ensuring team presentation and customer experience standards are met.
10. Create weekly and monthly sales reports, analyzing revenue evolution and key performance indicators across various points of sale.
11. Ensure high-quality work and responsibility for achieving sales budget.
12. Execute promotions and implement animations.
13. Develop activity plans, contribute to optimal stock management, and ensure compliance with procedures (product orders, stand inventories) and oversee cash management.

1. Passion for sales and customer consultancy.
2. Minimum of 4-5 years of professional experience in sales/consultancy.
3. In-depth knowledge of makeup, skincare, and fragrances.
4. Fluency in Italian, with good proficiency in English; German is a plus.
5. Excellent communication skills.
6. Enjoyment of teamwork.
7. Reliability and commitment.
8. Strong passion for Dior products and good knowledge of the high-end and/or luxury retail environment.
9. Ability to unite a large team and strong team spirit.

1. Customer service excellence
2. Sales expertise
3. Team leadership
4. Communication proficiency
5. Product knowledge in luxury cosmetics
6. Digital tool proficiency
7. CRM and clienteling

A minimum of 5 years of professional experience in sales or consultancy, particularly within the luxury retail sector.

Employees will benefit from working within the world's largest luxury group, receiving training in Dior's professional and hybrid training concept, individual training paths, and technical specialization through Dior's training team in fragrances, makeup, or skincare. Attractive development opportunities within Dior and LVMH sister brands are available, along with an annual allotment of free and discounted Dior products. Employees will also experience the unique Dior spirit at quarterly conferences.

Dior is committed to ensuring that all employees feel valued and recognized, with career paths designed to prevent any form of discrimination. The company embraces diversity and inclusion, celebrating the unique aspects of each individual, whether related to gender identity, sexual orientation, religion, ethnicity, age, disability, citizenship, or any other characteristic.