Parfums Christian Dior Counter Manager

Brussels • Belgium

Monday, April 7, 2025

Parfums Christian Dior, a distinguished entity within the esteemed LVMH conglomerate, epitomizes luxury and innovation in the realm of perfumes and cosmetics. As a leader in the industry, the brand is renowned for its commitment to excellence, creativity, and unparalleled craftsmanship, offering a dynamic and enriching environment for its employees.

1. Lead and manage the team in delivering exceptional customer service, clienteling, and CRM activities.
2. Utilize customer data to recruit, retain, and enhance customer loyalty.
3. Proactively propose and execute in-store and remote actions to drive traffic, recruit new clients, and foster customer loyalty.
4. Effectively manage internal and external communication to ensure the success of in-store and remote events, including organizing and hosting events such as beauty classes.
5. Actively participate in the implementation and success of Dior launch plans and animations.
6. Continuously guide the team to provide an exceptional and memorable customer experience, ensuring luxury service at every client interaction, from purchase to after-sales service, including complaint resolution.
7. Motivate the team to engage with clients beyond in-store transactions and promote an omnichannel mindset.
8. Drive, manage, and support the use and implementation of Dior's digital retail tools such as IPOS, Dior Connect, and KPI dashboards.
9. Define the in-store clienteling strategy to enhance customer engagement and loyalty across all touchpoints.
10. Engage retail teams in clienteling by setting clear objectives, providing coaching, and tracking progress.
11. Identify clienteling and customer experience opportunities and implement action plans with CRM and Retail Management.
12. Adhere to company-defined customer voice standards (NPS, mystery shopping).

1. Previous experience in luxury and/or beauty retail, demonstrating successful management capabilities (minimum 5 years).
2. Proven track record in achieving retail results (sales and profitability).
3. Knowledge of omnichannel strategies, customer experience, and interest in new digital tools/services.
4. Experience in managing and executing prestigious, well-planned, and successful events is a plus.

1. Excellent sales skills.
2. Digital proficiency.
3. Strong knowledge of beauty and rich vocabulary in the beauty domain.
4. Computer and analytical skills.
5. Customer management skills.
6. Excellent writing, communication, and interpersonal skills; fluency in French and English is mandatory, Dutch is a plus.
7. People management skills (ability to lead, manage, develop the team, and coach individuals).

Minimum 5 years of experience in luxury and/or beauty retail with demonstrated management capabilities.

Competitive benefits package including opportunities for personal and professional growth within a prestigious luxury brand.

The workplace culture at Parfums Christian Dior is one of innovation, creativity, and excellence. The brand fosters a collaborative and inclusive environment where diversity is celebrated, and employees are encouraged to pursue continuous improvement and professional development.