Parfums Christian Dior Counter Manager

Brussels • Belgium

Monday, April 7, 2025

Parfums Christian Dior, a distinguished entity within the luxury conglomerate LVMH, is renowned for its exquisite fragrances and cosmetics. As a leader in the luxury beauty sector, the brand is committed to excellence, innovation, and the creation of memorable experiences for its clientele. Working with Parfums Christian Dior offers a unique opportunity to be part of a prestigious brand that values creativity, expertise, and a passion for luxury.

1. Lead and manage the team in delivering exceptional customer service, clienteling, and CRM activities.
2. Utilize customer data to recruit, retain, and enhance customer loyalty.
3. Proactively propose and execute in-store and remote actions to drive traffic, recruit new clients, and foster customer loyalty.
4. Effectively manage internal and external communications to ensure the success of in-store and remote events, including organizing and hosting events such as beauty classes.
5. Actively participate in the implementation and success of Dior's launch plans and animations.
6. Continuously guide the team to deliver an exceptional and memorable customer experience, ensuring luxury service at every customer interaction, including after-sales service and complaint resolution.
7. Motivate the team to engage with clients beyond in-store transactions and promote an omnichannel mindset.
8. Drive, manage, and support the use and implementation of Dior's digital retail tools (e.g., IPOS, Dior Connect, KPI dashboards).
9. Define the in-store clienteling strategy to enhance customer engagement and loyalty across all touchpoints.
10. Engage retail teams in clienteling by setting clear objectives, providing coaching, and tracking progress.
11. Conduct clienteling activities within the team, ensuring accurate tracking of the client portfolio and clienteling KPIs.
12. Identify opportunities for clienteling and customer experience enhancements and implement action plans with CRM and Retail Management.
13. Adhere to the company's Voice of the Customer standards (NPS, mystery shopping).

1. Proven experience in luxury and/or beauty retail, with demonstrated management capabilities (minimum 5 years).
2. Experience in team creation and management (coaching, team development, management).
3. Track record of achieving retail sales and profitability results.
4. Knowledge of omnichannel strategies, customer experience, and interest in new digital tools/services.
5. Experience in managing and executing prestigious, well-planned, and successful events is a plus.

1. Excellent sales skills.
2. Digital proficiency.
3. Strong knowledge of the beauty industry and rich vocabulary regarding beauty.
4. Computer and analytical skills.
5. Customer management skills.
6. Excellent writing, communication, and interpersonal skills; proficiency in French and Dutch is mandatory for large counters, English is a plus.
7. People management skills (ability to lead, manage, develop the team, and coach individuals).

Minimum 5 years of experience in luxury and/or beauty retail with demonstrated management capabilities.

Opportunities for personal and professional growth within a prestigious luxury brand. A dynamic and supportive work environment that fosters creativity and excellence.

Parfums Christian Dior fosters a culture of excellence, innovation, and luxury. The company values creativity, expertise, and a passion for the beauty industry. Employees are encouraged to engage in continuous learning and development, contributing to both personal growth and the brand's success.