Parfums Christian Dior Counter Manager

Brussels • Belgium

Thursday, February 6, 2025

Parfums Christian Dior, a prestigious name in the luxury beauty industry, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Parfums Christian Dior is renowned for its commitment to excellence, innovation, and the cultivation of talent. The brand offers a dynamic and inspiring work environment where creativity and passion are highly valued, providing employees with opportunities for personal and professional growth.

1. Lead and manage the team in delivering exceptional customer service, clienteling, and CRM activities.
2. Utilize customer data to recruit, retain, and enhance customer loyalty.
3. Proactively propose and execute in-store and remote actions to drive traffic, recruit new clients, and foster customer loyalty.
4. Effectively manage internal and external communications to ensure the success of in-store and remote events, including organizing and hosting events such as beauty classes.
5. Actively participate in the implementation and success of Dior's launch plans and animations.
6. Continuously guide the team to provide an exceptional and memorable customer experience, ensuring luxury service at every client interaction, from purchase to after-sales service, including complaint resolution.
7. Motivate the team to engage with clients beyond in-store transactions and promote an omnichannel mindset.
8. Drive, manage, and support the use and implementation of Dior's digital retail tools (e.g., IPOS, Dior Connect, KPI dashboards).
9. Define the in-store clienteling strategy to enhance customer engagement and loyalty across all touchpoints.
10. Engage retail teams in clienteling by setting clear objectives, providing coaching, and tracking progress.
11. Identify clienteling and customer experience opportunities and develop action plans with CRM and Retail Management.
12. Adhere to the company's voice of the customer standards (NPS, mystery shopping).

1. Previous experience in luxury and/or beauty retail with demonstrated management capabilities (minimum 5 years).
2. Experience in building and managing a team.
3. Proven track record in achieving retail sales and profitability results.
4. Knowledge of omnichannel, customer experience, and interest in new digital tools/services.
5. Experience in managing and executing prestigious, well-planned, and successful events (a plus).

1. Excellent sales skills.
2. Digital proficiency.
3. Strong knowledge of beauty and a rich vocabulary in the beauty universe.
4. Computer and analytical skills.
5. Client management skills.
6. Excellent writing, communication, and interpersonal skills, fluency in French and English (mandatory for large counters), Dutch is a plus.
7. People management skills (ability to lead, manage, develop the team, and coach individuals).

Minimum 5 years of experience in luxury and/or beauty retail with demonstrated management capabilities.

The role offers a comprehensive benefits package, including opportunities for career advancement, professional development, and the chance to work in a dynamic and inspiring environment within a leading luxury brand.

Parfums Christian Dior fosters a culture of excellence, innovation, and creativity. The workplace is dynamic and inspiring, encouraging employees to express their passion for luxury beauty. The brand values diversity, mutual respect, and teamwork, creating a positive environment where feedback is encouraged and personal growth is supported.