Christian Dior Client Service Program Manager

Parfums Christian Dior, a prestigious brand within the LVMH Group, offers a dynamic and ambitious work environment. As part of a global conglomerate with a presence in 75 different Maisons, the company provides unparalleled opportunities for career growth and professional development. LVMH is renowned for its commitment to innovation, luxury, and excellence, making it a leader in the fashion and cosmetics industry.

1. Lead the project management of client service transformation initiatives.
2. Define and formalize business cases for project implementation, including cost-benefit analysis and ROI.
3. Coordinate with internal and external stakeholders to ensure project alignment and success.
4. Establish and monitor key performance indicators to track project progress and success.
5. Develop and implement change management strategies to support teams through transformation.
6. Conduct detailed business analysis to inform strategic decisions and enhance client experience.
7. Serve as the primary point of contact for all transformation-related matters.

1. Degree from a top engineering or business school.
2. Minimum of 5 years of professional experience, preferably in consulting or retail projects.

1. Proficiency in project management, organization, and analysis.
2. Strong business acumen with the ability to engage with diverse stakeholders.
3. Expertise in project management tools, reporting, and financial analysis.
4. Excellent interpersonal and influencing skills in a dynamic international context.
5. Fluency in English and French; proficiency in a third language is advantageous.

A minimum of 5 years of professional experience, ideally in consulting or within retail, customer experience, or client service projects. This experience should include a strong command of project management, organizational skills, and the ability to synthesize information both orally and in writing.

Degree from a top engineering or business school.

Competitive package.

The role offers a demanding position in a rapidly evolving environment with daily learning opportunities and passionate team members. Beyond this role, career advancement is a cornerstone of the company's ambition, with global career prospects within the LVMH Group's 75 Maisons.

Parfums Christian Dior fosters a culture centered on customer satisfaction and innovation. The company thrives on excellence and is committed to providing exceptional service and operational efficiency. Employees are encouraged to grow and develop within a supportive and ambitious environment.