Christian Dior Client Service Program Manager

Parfums Christian Dior, a prestigious brand under the esteemed LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fragrance and cosmetics industry. As part of the LVMH group, the brand offers unparalleled career opportunities across 75 distinguished Maisons globally, fostering a culture of continuous growth and development.

1. Lead the project management and execution of the Client Service transformation program.
2. Identify necessary resources and construct the project budget.
3. Define and formalize the business case for each implementation project, quantifying costs, expected benefits, and ROI.
4. Develop a detailed program schedule, outlining phases, key milestones, and deliverables.
5. Coordinate all stakeholders involved, including internal teams, external providers, and regional markets.
6. Organize and facilitate project follow-up meetings, ensuring effective communication and collaboration.
7. Identify and anticipate potential risks and obstacles, implementing corrective action plans.
8. Establish KPIs to monitor program progress and measure success.
9. Produce regular reports for management and stakeholders, communicating project status transparently.
10. Develop and implement a change management and communication plan, involving employees from the outset.
11. Support managers in leading change and mobilizing their teams.
12. Conduct detailed quantitative and qualitative market analyses to inform decision-making.
13. Analyze Client Service data to present a comprehensive view of the customer experience and implement targeted actions.
14. Serve as the primary internal and external contact for the transformation program, coordinating with Omnichannel, E-business, Client Development, Retail Education, IS, and regional and market directors.

1. Degree from a Grande Ecole in Engineering or Business.
2. Minimum of 5 years of professional experience, ideally in consulting or within the retail, customer experience, or client service sectors.
3. Proven expertise in project management, with strong organizational, analytical, and communication skills.

1. Proficiency in project management, reporting, and financial analysis tools.
2. Strong business orientation with the ability to engage with diverse stakeholders.
3. Excellent interpersonal skills and influence in a dynamic international context.
4. Fluency in English and French; proficiency in a third language is advantageous.

Minimum of 5 years of professional experience, ideally in consulting or within the retail, customer experience, or client service sectors.

Degree from a Grande Ecole in Engineering or Business.

Competitive package.

The role offers a demanding position in a rapidly evolving environment with daily learning opportunities and passionate team members.

Parfums Christian Dior fosters a culture centered on customer satisfaction and innovation, emphasizing excellence and continuous professional growth within a dynamic and ambitious environment.