Parfums Christian Dior Client Service Program Manager

Neuilly-sur-Seine • France

Friday, April 18, 2025

Parfums Christian Dior, a prestigious brand within the LVMH Group, offers a dynamic and ambitious work environment. As part of a global conglomerate with a presence in 75 different Maisons, it provides unparalleled career growth opportunities and a commitment to innovation and excellence.

1. Lead the project management process, including scoping, planning, and resource allocation.
2. Define and formalize business cases for implementation projects, quantifying costs, expected benefits, and ROI.
3. Develop detailed program schedules, outlining phases, key milestones, and deliverables.
4. Coordinate all stakeholders involved, including internal teams, external vendors, and regional markets.
5. Organize and facilitate project follow-up meetings, ensuring effective communication and collaboration.
6. Identify and anticipate potential risks and obstacles, implementing corrective action plans.
7. Establish key performance indicators (KPIs) to track program progress and measure success.
8. Produce regular reports for management and stakeholders, communicating project status transparently.
9. Develop and execute change management and communication plans, involving staff from the outset.
10. Support managers in leading change and mobilizing their teams.
11. Provide detailed analysis of market data to inform local strategies and decision-making.
12. Analyze Client Service data to present a comprehensive view of the customer experience.
13. Create and maintain recurring analytical reports and design ad-hoc reports.
14. Serve as the primary contact for all transformation program-related matters, coordinating with Omnichannel, E-business, Client Development, Retail Education, IS, and market/regional management.

1. Degree from a top-tier engineering or business school.
2. Minimum of 5 years of professional experience, ideally in consulting or within a company on retail, customer experience, or client service projects.

1. Exceptional project management skills, including scoping, organization, and execution.
2. Strong business orientation with the ability to think strategically and engage with diverse stakeholders.
3. Proficiency in project management, reporting, and financial analysis tools.
4. Excellent interpersonal skills and influence in a dynamic international context.
5. Fluency in English and French; proficiency in a third language is advantageous.

Minimum of 5 years of professional experience, ideally in consulting or within a company on retail, customer experience, or client service projects.

Degree from a top-tier engineering or business school.

Competitive package offered.

The role offers a challenging position in a rapidly evolving environment with daily learning opportunities and passionate team members.

Parfums Christian Dior fosters a culture centered on customer satisfaction and innovation, emphasizing excellence and continuous growth within a global network of luxury brands.