Parfums Christian Dior Brand Experience Manager

Neuilly-sur-Seine • France

Tuesday, February 25, 2025

Parfums Christian Dior, a prestigious division of the LVMH group, has been a beacon of luxury and innovation since 1947. The brand is renowned for its excellence in perfumes, cosmetics, and skincare, consistently setting the standard for elegance and creativity. As part of the LVMH conglomerate, Parfums Christian Dior benefits from a rich heritage and a commitment to maintaining its position at the forefront of the luxury industry.

1. Develop and deploy the service strategy menu, including treatments, applications, diagnostics, and masterclasses.
2. Ensure pricing and duration consistency of service menus across markets and in comparison to competitors.
3. Provide strategic recommendations to Brand Management for additional service opportunities, including concepts, customer journeys, pricing, and iconography.
4. Enhance customer experience by supporting retail education teams in developing training modules for field teams.
5. Monitor service performance and develop associated reporting tools.
6. Create a 2025 animation plan for point-of-sale events in collaboration with international retail teams and key markets.
7. Consolidate and optimize animation plans by region and country.
8. Coordinate the deployment of engraving plans in line with innovation strategies.
9. Develop solutions for point-of-sale deployment, including service and hygiene tools and display menu optimization.
10. Conduct benchmarking for Virtual Try-On (VTO) integration in point-of-sale.
11. Provide strategic recommendations for optimizing the Dior.com experience, including diagnostics, VTO, optimized product pages, and reservation services.
12. Support CRM strategy development to meet target objectives by category and region and accelerate data collection events.
13. Develop CRM service communications, including clienteling campaigns and newsletters.

1. Master's degree in Marketing or related field from a business school.
2. Minimum of 3 years of experience in marketing and cross-functional project management, preferably in luxury perfumes and cosmetics.
3. International or market experience is advantageous.
4. Retail or merchandising sensitivity is a plus.

1. Project management expertise
2. Leadership
3. Attention to detail
4. Autonomy
5. Creativity in concept development and writing
6. Analytical and synthesis skills
7. Proficiency in Microsoft Office
8. Excellent English proficiency

Minimum 3 years of experience in marketing and cross-functional project management, preferably within the luxury perfumes and cosmetics sector.

Master's degree in Marketing or related field from a business school.

Opportunities for career advancement within a prestigious luxury brand.

Parfums Christian Dior fosters a culture of creativity, innovation, and excellence. Employees are encouraged to embody the brand's spirit of elegance and luxury while contributing to its legacy of innovation and style. The workplace environment is dynamic and collaborative, offering opportunities for professional growth and development.