Parfums Christian Dior Assistant Project Manager, Client Relations

Neuilly-sur-Seine • France

Monday, April 14, 2025

Parfums Christian Dior, a distinguished entity within the LVMH conglomerate, epitomizes the quintessence of luxury, creativity, and expertise since its inception in 1947. As a leader in the fragrance and cosmetics industry, the brand thrives on the collective creativity and passion of its highly skilled workforce, continually redefining elegance and beauty through innovative products and a commitment to excellence.

1. Participate in the analysis and scoping of innovative projects to enhance customer and advisor experiences, including data use cases and GenAI.
2. Contribute to the monitoring of project adoption, performance, and operational efficiency gains.
3. Support the implementation of the international Client Service strategy and the introduction of value-added services to enhance customer experience.
4. Assist in project scoping, action plan development, stakeholder synchronization, and project delivery.
5. Contribute to the regular tracking and sharing of market performance metrics, identifying improvement levers in the customer journey.
6. Ensure the quality of deliverables and engage in ad-hoc data extractions, analyses, and presentations.
7. Participate in continuous improvement actions, including updating the Client Service knowledge base and contributing to team coaching and training initiatives.

1. Final year student in a Business School or University program equivalent to Bac+5.
2. Previous experience in digital project management or CRM.

1. Strong interest in innovation and digitalization of customer experience.
2. Attention to detail and customer experience.
3. Technical proficiency, particularly with Excel and PowerPoint.
4. Excellent written and verbal communication skills.
5. Familiarity with Salesforce Service Cloud and Power BI is advantageous.
6. Experience in the Retail sector is a plus.

Entry-level, suitable for students with initial experience in digital project management or CRM.

Final year student in a Business School or University program equivalent to Bac+5.

Opportunity to develop digital and client relations expertise within a dynamic, cross-cultural environment at a prestigious LVMH brand.

Parfums Christian Dior fosters a culture of innovation, collaboration, and excellence. The company emphasizes personal development and offers a comprehensive integration experience, including training on Dior's heritage, products, and processes. Networking opportunities with young talents across departments are also encouraged.