Parfums Christian Dior Assistant Counter Manager

Amsterdam • Netherlands

Thursday, February 6, 2025

Parfums Christian Dior, a prestigious brand under the esteemed LVMH conglomerate, is renowned for its unparalleled commitment to luxury and excellence. As an employer, Dior offers a dynamic and inspiring environment where creativity and innovation are at the forefront, providing employees with the opportunity to contribute to the legacy of a world-class brand.

1. Contribute to team management under the leadership of the Counter Manager, fostering team spirit and energy.
2. Assist in setting realistic team and individual KPIs.
3. Support the coaching and development of team members' skills and knowledge using DIOR tools and training materials.
4. Lead by example in all counter activities and rules.
5. Recommend recruitment and development strategies for team members, identifying training needs.
6. Partner with the Counter Manager in driving and monitoring business performance using KPIs.
7. Assist in assigning and monitoring sales targets for team members.
8. Support the implementation and success of Dior launch plans and store animations.
9. Optimize stock levels and sell-through.
10. Oversee the counter in the absence of the Counter Manager.
11. Sell Dior products by meeting customer needs and providing an unforgettable experience through high service standards.
12. Achieve retail sales targets and contribute to monthly counter and service KPIs.
13. Inform customers about the Dior brand and products.
14. Coach the team in customer and service-oriented mindset.
15. Propose and execute proactive in-store and remote actions to attract visitors, recruit new customers, and develop customer loyalty.
16. Co-manage clienteling and CRM activities, effectively using tools.
17. Assist in organizing and managing schedules according to team and counter needs.
18. Support daily management and administration of the counter.
19. Ensure all procedures related to sales, cash register, and stock management are correctly executed.
20. Manage stock effectively, ensuring accuracy and compliance with guidelines.
21. Ensure operational compliance at the counter, including iPos and checkout.
22. Ensure health and safety of teams are managed and in accordance with guidelines.
23. Apply visual merchandising guidelines to the highest standards.

1. 3+ years of retail experience, with at least 1 year in management, preferably in a luxury retail environment.
2. Proven track record in achieving retail results (sales and profitability).
3. Experience in luxury retail environments.
4. Experience in contributing to and executing well-planned and successful prestigious brand events is a plus.

1. Excellent sales skills.
2. Digitally savvy.
3. Strong knowledge of cosmetics and rich vocabulary related to the beauty universe.
4. Computer and analytical skills.
5. Customer management skills.
6. Excellent written, communication, and interpersonal skills, fluent in Dutch and spoken English.
7. People management skills.

Minimum 3 years

The role offers a vibrant and fast-paced work environment with opportunities for professional growth and development within the luxury sector.

The workplace culture at Parfums Christian Dior is characterized by a commitment to excellence, creativity, and innovation. Employees are encouraged to embody the brand's values and contribute to its legacy, fostering a collaborative and inspiring atmosphere.