OTB Group Client Advisor

OTB Group, a renowned conglomerate in the luxury fashion sector, encompasses a diverse portfolio of iconic brands, including Diesel. Diesel, a trailblazer in denim and casual fashion, has expanded its influence into the premium casual wear market, offering a distinctive alternative within the luxury domain. With a global presence spanning over 80 countries and more than 5,000 points of sale, Diesel is committed to innovation and excellence in fashion retail.

1. Prioritize client experience with comprehensive knowledge of client desires, needs, and expectations.
2. Welcome and assist clients to ensure an exceptional in-store experience.
3. Master storytelling and engage clients with compelling questions.
4. Foster long-term, authentic relationships with clients, ensuring personalized experiences.
5. Address customer complaints effectively, coordinating with the line manager as necessary.
6. Exhibit active leadership on the sales floor to achieve individual and team sales objectives.
7. Engage in cross-selling across departments to maximize sales opportunities and meet targets.
8. Demonstrate extensive brand and product knowledge.
9. Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, with accuracy.
10. Maintain high standards of shop floor and visual display in compliance with company guidelines.
11. Contribute to security measures to prevent theft, including tagging merchandise.
12. Innovate and stay informed about fashion trends and competitors.
13. Develop and maintain meaningful client relationships through CRM initiatives.
14. Drive sales by understanding client desires and crafting personalized experiences.

1. Previous experience in sales roles, preferably within structured luxury fashion or retail companies.
2. Passion for retail and customer service with a commercial mindset.
3. Excellent knowledge of the luxury sector and product sensibilities.
4. Strong communication skills.
5. Willingness to grow within the organization and relocate if necessary.
6. Digital awareness and openness to new working methods.
7. Fluency in English and Spanish; knowledge of a third language is advantageous.
8. Strong competencies in decision-making, strategic thinking, financial acumen, innovation, customer focus, and execution.

1. Client-focused mindset
2. Effective communication
3. Leadership on sales floor
4. Cross-selling proficiency
5. Brand and product expertise
6. Payment operation management
7. Visual merchandising
8. Security awareness
9. Innovation and trend awareness
10. CRM proficiency

Previous experience in sales roles within luxury fashion or retail environments is preferred.

Competitive pay based on performance.

Part-time permanent contract, development opportunities within Diesel and OTB Group in Spain and abroad, generous employee discount on Diesel and OTB Group brands, dynamic and inclusive working environment.

OTB Group fosters a culture of collaboration, trust, and courage. The working environment is highly inclusive, young, and dynamic, promoting innovation and personal growth within the luxury fashion industry.