Omega Watchmaker and Customer Service Specialist

Salzburg • Austria

Tuesday, October 21, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of The Swatch Group, Omega benefits from the global reach and innovative spirit of one of the world's largest watchmaking conglomerates, offering employees a dynamic and supportive environment.

1. Perform precise watch repairs and maintenance on Omega timepieces.
2. Provide exceptional customer service and support, addressing inquiries and ensuring customer satisfaction.
3. Conduct quality control checks to ensure all repairs meet Omega's high standards.
4. Maintain detailed records of repairs and customer interactions.
5. Collaborate with team members to enhance service efficiency and effectiveness.

1. Certification in watchmaking or horology.
2. Experience in customer service roles, preferably in luxury goods.

1. Expertise in watch repair and maintenance.
2. Strong customer service and communication skills.
3. Attention to detail and precision in craftsmanship.
4. Ability to work independently and as part of a team.

Minimum of 3 years of experience in watchmaking and customer service, preferably within the luxury sector.

Certification in watchmaking or horology is required.

Competitive benefits package including health insurance, retirement plans, and employee discounts on Omega products.

Omega fosters a culture of precision, innovation, and luxury. Employees are encouraged to excel in their craftsmanship and customer interactions, supported by a collaborative and inclusive workplace environment.