Omega Watchmaker and Customer Service Specialist

Salzburg • Austria

Friday, August 22, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces that embody precision and luxury. The Swatch Group, a leading global conglomerate in the watchmaking industry, is celebrated for its diverse portfolio of high-end and accessible brands, offering unparalleled career opportunities for those passionate about horology and luxury goods.

1. Perform expert watchmaking services, including repair and maintenance of Omega timepieces.
2. Provide exceptional customer service, addressing client inquiries and ensuring satisfaction.
3. Maintain detailed records of repairs and customer interactions.
4. Collaborate with the sales team to enhance customer experience and brand loyalty.
5. Ensure compliance with Omega's quality standards and procedures.

1. Certification in watchmaking or equivalent experience.
2. Proven experience in watch repair and maintenance, preferably with luxury brands.
3. Strong customer service orientation.

1. Expertise in horology and watch repair techniques.
2. Excellent communication and interpersonal skills.
3. Attention to detail and precision in craftsmanship.
4. Ability to work collaboratively in a team environment.

A minimum of 3 years of experience in watchmaking and customer service, preferably within the luxury sector.

Certification in watchmaking or a related field.

Competitive salary package, professional development opportunities, and employee discounts on luxury timepieces.

Omega fosters a culture of excellence and innovation, where craftsmanship and customer satisfaction are paramount. Employees are encouraged to develop their skills and contribute to the brand's legacy of precision and luxury.