Omega Sales Associate — Luxury Timepieces

OMEGA is a Swiss luxury watchmaker and a member of the Swatch Group, renowned for technical excellence, precision timekeeping and iconic design. The brand combines deep horological heritage with sporting partnerships and high-profile ambassadors, delivering an elevated retail experience through global boutiques and selective retail partners.

1. Deliver an exceptional, discreet and personalised client experience to drive sales of OMEGA timepieces and accessories.
2. Develop and maintain client relationships through proactive clienteling, follow-up and after-sales service to maximise lifetime value.
3. Demonstrate expert product knowledge of mechanical and quartz movements, product features and brand heritage during client consultations and demonstrations.
4. Achieve and exceed individual and boutique sales targets and KPIs through consultative selling and effective closing techniques.
5. Manage sales transactions, warranty registration and accurate use of the point-of-sale (POS) system, ensuring compliance with cash-handling and retail security procedures.
6. Maintain boutique presentation and visual merchandising to brand standards, including window displays and inventory presentation.
7. Support stock management, receiving, tagging and cycle counts; escalate discrepancies according to policy.
8. Participate in training, product launches and team briefings; represent the brand at events as required.

1. Proven track record in luxury retail sales, preferably within watches or fine jewellery.
2. Strong commercial acumen with a demonstrated ability to meet and exceed sales targets.
3. Excellent interpersonal and communication skills, with polished grooming and professional presentation.
4. Right to work in the United States and ability to work retail hours, including weekends and peak seasons.
5. Comfort handling high-value merchandise with attention to loss-prevention and compliance procedures.

1. Clienteling and relationship management
2. Consultative selling and closing techniques
3. Product knowledge of mechanical watches and horology fundamentals
4. Point-of-sale (POS) operation and transaction processing
5. Visual merchandising and boutique presentation
6. Inventory management and stock control
7. Loss-prevention and cash-handling procedures
8. Fluent English communication and polished client-facing etiquette

Typically 1–3 years of direct experience in luxury retail or watch/jewellery sales with a demonstrable history of meeting sales targets and managing high-value client interactions.

High school diploma or equivalent required; vocational training or certification in watchmaking, jewellery, retail management or luxury brand courses preferred.

The workplace culture reflects OMEGA’s commitment to craftsmanship, precision and exceptional client service. Teams operate with meticulous attention to detail and professional standards, benefiting from structured product training, close collaboration and opportunities to represent the brand at high-profile events.