Omega Sales Assistant

Florence • Italy

Wednesday, August 13, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of The Swatch Group, Omega benefits from the strength and innovation of a leading global watchmaking conglomerate, offering employees a dynamic and supportive environment.

1. Assist customers in selecting and purchasing Omega products, ensuring a high level of customer satisfaction.
2. Maintain an in-depth knowledge of Omega's product line to effectively communicate features and benefits to customers.
3. Support the store in achieving sales targets through proactive customer engagement and upselling techniques.
4. Ensure the store is well-presented and stocked, adhering to Omega's visual merchandising standards.
5. Handle customer inquiries and resolve any issues with professionalism and efficiency.

1. Fluency in both Chinese and Italian is mandatory.
2. Previous experience in luxury retail or a similar customer-facing role is preferred.
3. Strong understanding of luxury goods and the ability to convey brand value.

1. Excellent communication and interpersonal skills.
2. Proficiency in customer service and sales techniques.
3. Ability to work collaboratively in a team-oriented environment.

A minimum of 1-2 years of experience in luxury retail or a similar customer service role is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development within The Swatch Group.

Omega fosters a culture of precision, innovation, and luxury, reflecting its heritage in the watchmaking industry. The company values dedication, excellence, and a passion for luxury goods, creating an environment where employees can thrive and grow.